PBX Operator at HCA Healthcare in Port St. Lucie, Florida

Job Description:

Description

SHIFT: Mixed (rotating weekends)
SCHEDULE: Full-time


PBX Operator

Communications Department

Full Time, Shifts Vary, 1.0 FTE

St. Lucie Medical Center

Port St. Lucie, FL

Facility Description:

St. Lucie Medical Center (SLMC) is a 229-bed acute care facility accredited by the Joint Commission. Since 1983, St. Lucie has continually provided quality care to the Treasure Coast community. We offer a full range of services including a birthing center, cardiac catheterization lab, cancer care, breast center, minimally-invasive and robotic surgery, general and vascular surgery. The Orthopedic and Spine Institute offers the latest in orthopedic equipment ensuring patients have access to high-quality care. St. Lucie is a Certified Primary Stroke Center, as designated by the Joint Commission, and an American College of Cardiology accredited Chest Pain Center. Additionally, the Emergency Room at the main hospital as well as the freestanding ER at Darwin Square are designed with consideration for special populations such as pediatric and geriatric patients.

We are located in Port St. Lucie, a city which attracts a vibrant mix of people due to its low crime rate, diverse housing stock, abundant open space and optimistic vision of the people who live here. If you are interested in a dynamic career in a great location, we invite you to explore opportunities to join our team here at St Lucie Medical Center.

Benefits:

We are committed to providing our employees with the support they need. At St. Lucie Medical Center, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

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  Student Loan Repayment*
  


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  Tuition Reimbursement/Assistance Programs*
  


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  Paid Personal Leave
  


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  401k (100% annual match - 3% to 9% of pay based on years of service)
  


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  Identity Theft Protection discounts
  


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  Auto, Home, and Life Insurance options
  


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  Adoption Assistance
  


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  Employee Stock Purchase Program (ESPP)*
  

*If applicable, please refer to the CBA or the local HR office to confirm if this benefit applies to your position.

Position Description:

The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. Duties Include but are not limited to:

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  Answers multiple incoming telephone lines
  


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  Obtains necessary information and transfers calls to correct extensions
  


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  Provides information to callers as appropriate
  


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  Performs overhead paging
  


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  Monitors all alarms located in PBX and notifies appropriate personnel, as required
  


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  Responds quickly and accurately to emergency situations as required, remaining calm.
  


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  Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
  


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  Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
  


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  Assist with maintaining cleanliness, safety and security of the PBX area.
  


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  Maintains confidentiality, security and integrity of patient and organizational data.
  


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  Ensures release of information is consistent with all privacy policies.
  


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  Orients and mentors new staff members.
  

Qualifications

• High school diploma, GED or related experience strongly preferred


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  Experience in customer service position
  


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  Previous PBX experience in a medical setting is desirable
  


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  Ability to perform calmly, competently and quickly in emergency situations
  


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  Customer service abilities
  


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  Ability to perform work that requires frequent standing, bending, reaching and some lifting
  

Notice

Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clickinghere.

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