Job Description:

Insurance Verification Specialist

Job Description

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The Insurance Verification/PenPay Specialist is responsible for obtaining patient demographics and verifying patient insurance coverage in an accurate and timely manner. All tasks must be performed in a timely and accurate manner in accordance with Billing Office practices, policies, and procedures.

ESSENTIAL FUNCTIONS/DUTIES

Handles all activities related to obtaining patient demographics from transferring/receiving facilities.
• Verifies Insurance/Eligibility on all patients through the use of online portals and making phone calls.


• Contacts customer directly when necessary to obtain additional insurance information.


• Contacts Clinical and Flight Crew when necessary to obtain additional insurance information.


• Work with patients on coordination of benefits issues between primary and secondary insurance carriers


• Updates patient account with corrected insurance information


• Communicates important insurance data and updates to appropriate staff


• Meets daily and monthly departmental production goals set forth by the Supervisor to ensure that the company is achieving its financial goals.


• Additional duties as assigned

QUALIFICATIONS

• 1+ years of experience in a medical billing office is preferred but not required.


• High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience.

PHYSICAL AND MENTAL REQUIRMENTS AND WORKING CONDITIONS

• Regularly required to reach with hands and arms; speak and hear


• Frequently required to sit for long periods of time


• Occasionally required to stand and walk


• Talk/hear - must be able to communicate, detect, converse with, convey, express oneself, exchange and process information independently


• Adequate concentration/Memory skills


• Ability to comprehend and understand information


• Ability to take constructive feedback


• Meet project deadlines


• Interpersonal communication skills


• Ability to apply good judgment


• Decision making


• Ability to take direction

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.


• One Team - We respect each other and achieve together what no individual can alone.


• Innovation - We are driven to develop solutions that inspire progress.


• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.


• Ownership - We are accountable for what we do and take pride in how we do it.


• Citizenship - We are dedicated to being good stewards in the communities we serve.

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EEO Statement

Global Medical Response is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.

This document in no way constitutes a contract of employment. This description is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological development)