Senior Project Manager at Delta Dental of California in Mechanicsburg, Pennsylvania

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.
The Senior Project Manager (Portfolio Delivery Manager) is responsible for planning, organizing, and managing complex projects. The Senior Project Manager will develop and execute comprehensive project plans that embrace best practices, including but not limited to scope and risk management, change management, quality management, effective communication plans, requirements management, and securing all necessary resources needed to achieve the project objectives. The role will also train and mentor junior level project managers.
More specifically, the Senior Project Manager will oversee the delivery of programs & projects associated with a multi-year Enterprise-wide initiative focused on Quality of Care & Service. The projects associated with this initiative are new, complex, and highly matrixed and therefore, this role must engage positively & effectively with internal customers to drive people, process and technology change forward. The individual in this role will be successful by delivering all programs & projects according to measurable objectives & outcomes as well as on-time and within budget.

How you will make an impact:

• Plans, documents and executes all phases of the program and project life-cycle, including scope management, cost management, resource management, requirements management, work breakdown schedule and timeline management, priority and dependency management, project integration planning, vendor management, and the assignment of roles and responsibilities.


• Researches, plans, communicates and achieves objectives through extreme attention to detail, critical & analytical thinking, curiosity and empathy.


• Acts as an advocate for the business by providing first class service through development of the program and project management discipline.


• Lends subject matter expertise and knowledge management to Portfolio stakeholders and customers.


• Ensures customer satisfaction through quality and timely delivery.


• Conducts and facilitates effective Portfolio meetings, including issue tracking, status reports, and executive communications.


• Defines and measures program and project milestones, effectively prioritizing deliverables and managing cross-project dependencies to meet delivery goals.


• Evaluates implications of existing or proposed projects, programs, processes and recommends improvements.


• Conducts regular program and project reviews with Portfolio leaders and customers to ensure alignment and accomplishment of key results.


• Provides analytical support through research, data gathering, interpretation & development to assist in defining and prioritizing Portfolio outcomes and objectives.


• Assists in development and delivery of high-level Portfolio presentations across all levels of the Enterprise.


• Leads - alongside the Portfolio core team - in evangelizing, advocating and gaining buy-in for people, process and technology changes identified and planned.


• Consults with cross-functional stakeholders, as necessary, to build Portfolio subject matter expertise and to identify potential program and portfolio delivery concerns.


• Accountable for delivery of all agile and traditional projects in their assigned portfolio, working closely with the Product Director to drive communication, risk and dependency management, and portfolio governance.


• Continuously build domain expertise in the assigned portfolio to support ongoing delivery of the portfolio roadmap.


• Evaluates project plan, coordinates project activity, and identifies change initiatives required for successful project execution.


• Determines, maintains, and adjusts project deliver schedule as needed during the project delivery lifecycle.


• Shares status updates to leaders by implementing, gathering, and reporting on team and project based metrics.


• Performs other duties as requested or assigned.

What we look for:

• 4+ years of related experience.


• Bachelor's degree.


• Proficient in project planning and life cycle development.


• Knowledge of Agile Scrum Methodology and lean software development.


• Experience in the payer / health insurance industry strongly preferred.

• Excellent organizational skills with the ability to prioritize workload and multi-task, while maintaining strict attention to detail.


• Ability to establish program goals and objectives that support the strategic plan.


• Ability to effectively identify & manage project risks and escalate when necessary.


• Strong critical thinking, analytical, and problem solving skills.


• Ability to interact with all levels of personnel and communicate clearly in a professional manner (both orally and written).


• Ability to demonstrate strong organizational, administrative, and interpersonal skills.

• Ability to evaluate business needs both strategically & tactically.

• Strong customer & leadership skills with the ability to influence effectively.


• Ability to train and mentor others.


• Ability to be flexible, with a positive approach to ambiguity and change.

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Benefits and perks:

• 12 days starting vacation plus 12 holidays and your birthday off!


• Multiple medical insurance options: 100% paid or low cost premiums.


• 100% paid dental insurance.


• 100% paid vision insurance.


• Onsite gym and/or gym discount and fitness incentive.


• Culture of learning: substantial tuition reimbursement to improve your skills.


• Career growth: we love promoting from within!


• Strong commitment to work/life balance.


• Technology allowance.


• Social responsibility and volunteer opportunities.

Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
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At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let's chat. We would love to tell you more!
To see some of the smiling faces behind Delta Dental and to learn more abut what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Proof of eligibility to work in the United States must be provided if selected for hire. Apply Now