Jira Administrator at Meredith Corporation in Dallas, Texas

Job Description:

Job Title

Job Description

Company

For over 20 years we have connected people with their passions, products with engaged customers, and our multi-channel clients-including some of the world's largest consumer brands-with innovative marketing programs.

We believe great technology empowers organizations. At Synapse, we're using technology to reinvent subscription and consumer relationships, and building creative products that impact millions of people.

Remote available in these states: CA, CT, FL, ID, IL, MD, NC, NY, PA, TX

Offices in Los Angeles, CA and Stamford, CT

Opportunity for Impact

• If you are obsessed and excited about solving crucial business needs by administering essential software tools to make life a bit easier for all, then this is the role for you!


• You'll work with an exceptional group of project managers, product managers, operations, and software engineers to solve real needs

Role and Responsibilities (What You'll Do)

• Manage administration and configuration of company-wide tools such as: Jira, Aha!, Confluence, Filemaker Pro, Mediabank, and other tools


• Build customized solutions to extend the functionality of Jira/Aha! using third party add-ons including ScriptRunner, Jira Automation, Jira Toolkit


• Demonstrated hands on knowledge of JQL/SQL


• Become the subject matter expert for all other company-wide tools as needed


• Provide administrative, configuration, and troubleshooting support on all tools


• Design, implement and maintain custom workflows, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for teams across the company


• Coordinate and respond to support requests from users and translate wants into true requirements and solutions


• Manage user accounts and permissions according to the needs of projects and teams


• Share knowledge by training users as needed


• Coordinate and set up integrations between tools, such as Slack and Github with Jira


• Support project managers and project management initiatives such as roadmaps, metrics, analytics and reporting


• Actively develop and improve skill set by keeping aware of industry trends, tools, best practices and techniques


• Use APIs to develop solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes


• Assist in implementing cross-functional department workflows to maintain the highest level of quality and execution


• Partner with IT, assisting with upgrades, enhancements, plug-ins, and testing

Professional Qualifications (What You Have)

• 5+ years of Jira / Confluence administration experience using Cloud version, including customizing JIRA projects with various schemes and managing complex workflows, screen schemes, permission schemes, and notification schemes


• 2+ years of Aha! administration and customization experience


• You are able to work with stakeholders to balance priorities across business needs


• You listen, communicate clearly and effectively with technical and non-technical audiences, and facilitate solutions with actionable plans


• You care deeply about customers, technology, process, and quality


• You have a deep understanding of Agile methodologies


• You are eager to learn more applications and become the expert


• You take security seriously and understand best practices


• Bachelor's degree, Jira Certification, Aha! Certification or work equivalent

Personal Characteristics (Who You Are)

• Highly effective at creating collaborative relationships across an entire organization


• High energy, accountable, and action-oriented with a history of getting things done in complex environments


• Results oriented, tenacious, but with the ability to know when to push harder and when to look for alternative approaches - knowing when it matters and when it doesn't


• Both accepting of other people's ideas and confident in your own


• Values integrity, humility, creativity, open-mindedness, collaboration, creating value and continuous improvement

It is the policy of Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Meredith will provide reasonable accommodations for qualified individuals with disabilities.

Meredith participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees