Order Fulfillment Quoting Specialist - VZ, Lumen, & ATT at ScanSource in Denver, Colorado

Posted in Other 28 days ago.

Job Description:


Intelisys, a ScanSource company (NASDAQ: SCSC) located in the North Bay, is the industry's leading Technology Services Distributor and has been named as North Bay Business Journal's "Best Places to Work" for the fourth time. Intelisys is also recognized as an Entrepreneur Magazine winner of the "Best Entrepreneurial Companies in America Award". We are looking for an Order Fulfillment Quoting Specialist - VZ, Lumen, & ATT that would serve as the subject matter expert on non-complex products and services. Our Partners and Suppliers rely on the Order Fulfillment Quoting Specialist - VZ, Lumen, & ATT to manage post-order activity. This position is also a resource on Supplier product & processes, Supplier paperwork, order entry, order and implementation intervals, trouble resolution, escalations, and day-to-day process improvements at Intelisys.


Essential Functions:

  1. Provides Verizon product and process support information to Partners by responding to requests and prioritizing concerns to clear problem backlog.

  2. Acts as the liaison between Verizon and the Partners for quote, order, and tracking

  3. Provides post-sales support for Verizon by quoting, supplying ordering paperwork; answering questions regarding forms and order processes; confirming the accuracy of the completed paperwork, tracking the order; assisting with problem resolution and escalations.

  4. Interfaces with Sales Partner & customer to verify order data and assists with completing requirement documents for new and existing customers - credit application, Letter of Authorization, order form, and contract, if required.

  5. Subject matter expert on non-complex order processing - scrubbing order documents, submitting orders to Suppliers, tracking order and implementation status as needed, and verifying product ordered installs per customer's request.

  6. Tracks orders to ensure completion; provides timely and accurate updates to Partners.

  7. Interacts with the Intelisys Partner Support team to provide supplier-specific processing and implementation guidelines.

  8. Demonstrates product knowledge by successfully completing Supplier training on products and processes and passing applicable assessments.

  9. Responsible for partner and customer satisfaction.

  10. Assists with training newer team members.

  11. Attend Company and team meetings as well as onsite and offsite supplier trainings and events.

  12. Provides back-up support as needed.