Business Analytics Consultant at Salesforce.com in San Francisco, California

Posted in Other 28 days ago.





Job Description:

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Job Category

Products and Technology

Job Details

Business Analytics Consultant


Position Description

As a member of the FSM (Field Service Management) Optimization Consulting Group, the Business Analytics Consultant is a key player in both back office and customer-interfacing activities. The Group consists of experts who hold a deep understanding of the unique characteristics of the Mobile Workforce Scheduling challenge faced by customers. The Business Analytics Consultant's main role is to review and analyze the outcome of real life scheduling scenarios, in order to explain those to customers. Also, a main part of the role is to identify areas for improvement (technical, operational or business related), in order to create and present to stakeholders the necessary action plan to increase customer value. Towards this aim, the role combines technical, operational, optimization and business related aspects.

Main Responsibilities


  • Define customers' KPIs (Key Performance Indicators) together with operational managers while leading business workshops

  • Analyze scheduling scenarios together with customers, explain and resolve optimization results

  • Design simulation experiments and find best fitting optimization techniques to comply with customers' defined KPIs

  • Usage of mathematical analysis to review and assess optimization results

  • Analyze customers' data in order to spot and solve operational bottlenecks, as well perform dedicated workshops with the customer to discuss findings

  • Work together and guide the customer and implementation teams towards making sure the recommended solution is implemented most efficiently

  • Conceptualize and design optimization oriented solutions for complex implementations

Required Skills & Experience


  • Bachelor's degree relevant to Scheduling Optimization - Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.

  • Excellent business analysis skills

  • Top level customer facing skills - experience in previous customer facing roles in international companies will be regarded as a significant advantage

  • Top level written and verbal communication skills in English

  • Excellent problem-solving and analytic skills, including the ability to extract meaning from data. Experience with tools for data analysis such as SQL languages, R or equivalent, is a big advantage


  • Familiarity with the service industry, scheduling, or logistics will be regarded as an advantage

  • Willingness to travel, as the job requires (estimated at 20-30%)

  • Ability to work under pressure, in a challenging environment with "context switching" taking place

For Colorado-based roles: Minimum annual salary of $65,800. You may also be offered a bonus, and benefits. More details about our company benefits can be found at the following link:https://www.getsalesforcebenefits.com/

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