At Houston Methodist, the Health Screener position is responsible for initially greeting and providing direct patient, visitor, volunteer, vendor and employee interaction of screening for specified symptoms using supplied equipment, i.e thermometer, in accordance with protocols set by Houston Methodist. This position will be trained to perform all necessary functions to maintain the responsibilities of the job. The Health Screener position requires the ability to be efficient and respond calmly in an emergency. This position also requires a professional appearance, friendly demeanor, strong critical thinking and communication skills as well as basic knowledge and familiarity with Houston Methodist policies and procedures.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY:We are honest and ethical in all we say and do.
COMPASSION:We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY:We hold ourselves accountable for all our actions.
RESPECT:We treat every individual as a person of worth, dignity, and value.
EXCELLENCE:We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
Receives and greets patients, visitors, vendors and employees, in a professional and courteous manner, handling general inquiries as appropriate. (EF)
Provides contributions towards improvement of scores for employee engagement on hospital scorecard, i.e. peer-to-peer accountability. (EF)
Using the provided thermometer, administers temperature readings and basic health screening questionnaire to each employee, patient, visitor and vendor as they enter the facility. (EF)
Using Houston Methodist procedures, provides guidance to any employee that has a temperature above CDC guidelines to the Employee Health Clinic. (EF)
Screens vendors per Houston Methodist guidelines. Screens visitors according to visitation policy. Utilizes tools to confirm visitor access for family members, not initially approved, to contact appropriate departments to determine patient visitation. (EF)
Notifies lead health screener to contact appropriate recipients and have picked up from screening area receipt of patient belongings or vendors parcels. (EF)
Monitors employee and contract vendors/badge compliance for facility access. (EF)
Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area. (EF)
Wears appropriate level of Personal Protective Equipment (PPE) during all interactions. Adheres to policies/procedures as outlined in protocols for individuals that present with temperature or specific symptoms. (EF)
Follows hourly or, as needed, cleaning protocols for work area to include, tables, chairs, equipment, etc. (EF)
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)
Manages time effectively, offering support when experiencing low volume, to maximize time while at the screening station, i.e. projects, sorting. (EF)
Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)
Offers suggestions to improve customer service and experience through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to consistently delivers excellent customer service
Demonstrates a strong commitment to practice all precautionary protocols set in place by facilities, CDC recommendations and government regulations along with social distancing guidelines, as appropriate
Works well in a team environment, as well as independently, with minimal supervision
Ability to prioritize frequently, quickly shift tasks, and adapt to a rapidly changing environment
Ability to communicate effectively and escalate utilizing problem solving and decision making skills
Builds relationships with supporting departments, i.e. Guest Relations, Security, Human Resources, Clinical Operations
Possesses campus knowledge to support providing direction to patients, visitors, family members and vendors entering facility
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor - priority referral Protected Veterans requested.
Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers nearly 200 beds, 16 operating rooms and over 1300 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.