Posted in Management 19 days ago.
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The Payment Manager isresponsiblefor managing and overseeing Employment Networks (ENs) processing payments Technicians in the Social Security Ticket to Work Program. The Payment Manager will provide instructions and guidance to Payment Technicians, ENs and State Vocational Rehabilitation Agencies (SVRAs) providing payments to beneficiaries based on the requirements of the ENs payment process. He/She shall develop comprehensive manuals and guidance materials on payment procedures for distribution and posting to the website. This person willprovideoversight and guidance withprofessionalism,precision,and appropriate sense of urgency. In addition, he or she willwork closely with theTicket Operations Manager to ensure all deliverablesare accomplished.
The ideal candidate for this position will be extremely creative,proactive,energetic,and comfortable working withothers.He or she willhave abackgroundin account management.
ThePayment Managerwill have the acumen to handle complex situations and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demandsof those they support.
Manage operations and activities of the Payment Technicians processing EN Payments including scheduling, hiring, training, and improvement of key performance indicators, management of SSA's iTOPSS software, performance monitoring/quality assurance, and employee development /mentoring
Ensures that the productivity goals established for the Payment Technicians and services are met daily, monthly, quarterly, and annually
Responsible for the establishment of and compliance with best practices as well as continual implementation of payment process improvements
Oversee and Review EN request for payments; provide analysis of potential EN Overpayments
Oversee all requests by SVRAs to ensure payment options and compensation is made in a timely, accurate and efficient manner
Assists SSA in creating automated payment files utilizing their iTOPSS system
Drive special projects/programs withanappropriate sense of urgency and confidentiality
Collaborate with Ticket Operations Manager to drive priorities and initiatives including regular progress updates and consistent communications
ProvideEN'swith updates ensuring compliance with timeline expectations
Acting as a liaison between theENandprogram leadershipto convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
Providing progress reports to clients and upper management
Strong leadership, coaching, mentoring and motivating skills for the development of the leadership team
Strong communication and organizational skills
Ability to work efficiently in a high demand and fast paced environment
Team player with strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication
Ability to maintain customer confidentiality and strict compliance requirements in a regulated environment
Consistently meet or exceed client satisfaction
Attainment of goals around service levels
Ability to interact with Key Account Directors, Program Managers, and other Account Team members
Professional demeanor and attitude with a high level of energy and determination
Analytical thinker with excellent quantitative and superior problem-solving skills
Candidates that do not meet the required qualifications will not be considered.
Additional Minimum Qualifications
Bachelor's degree preferred, or equivalent combination of education and work experience
Proficiency in Microsoft office (including PowerPoint), internet, web-based and job specific software applications required
Experience working with Federal program preferred
Project ManagementExperience Preferred