Job Description:

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Cognosante is on a mission to transform our country's healthcare and safety systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

The Payment Manager isresponsiblefor managing and overseeing Employment Networks (ENs) processing payments Technicians in the Social Security Ticket to Work Program. The Payment Manager will provide instructions and guidance to Payment Technicians, ENs and State Vocational Rehabilitation Agencies (SVRAs) providing payments to beneficiaries based on the requirements of the ENs payment process. He/She shall develop comprehensive manuals and guidance materials on payment procedures for distribution and posting to the website. This person willprovideoversight and guidance withprofessionalism,precision,and appropriate sense of urgency. In addition, he or she willwork closely with theTicket Operations Manager to ensure all deliverablesare accomplished.

The ideal candidate for this position will be extremely creative,proactive,energetic,and comfortable working withothers.He or she willhave abackgroundin account management.

ThePayment Managerwill have the acumen to handle complex situations and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demandsof those they support.

Key Responsibilities

• Manage operations and activities of the Payment Technicians processing EN Payments including scheduling, hiring, training, and improvement of key performance indicators, management of SSA's iTOPSS software, performance monitoring/quality assurance, and employee development /mentoring




• Ensures that the productivity goals established for the Payment Technicians and services are met daily, monthly, quarterly, and annually




• Responsible for the establishment of and compliance with best practices as well as continual implementation of payment process improvements




• Oversee and Review EN request for payments; provide analysis of potential EN Overpayments




• Oversee all requests by SVRAs to ensure payment options and compensation is made in a timely, accurate and efficient manner




• Assists SSA in creating automated payment files utilizing their iTOPSS system




• Drive special projects/programs withanappropriate sense of urgency and confidentiality




• Collaborate with Ticket Operations Manager to drive priorities and initiatives including regular progress updates and consistent communications




• ProvideEN'swith updates ensuring compliance with timeline expectations




• Acting as a liaison between theENandprogram leadershipto convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner




• Providing progress reports to clients and upper management

Required Qualifications

• Strong leadership, coaching, mentoring and motivating skills for the development of the leadership team




• Strong communication and organizational skills




• Ability to work efficiently in a high demand and fast paced environment




• Team player with strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication




• Ability to maintain customer confidentiality and strict compliance requirements in a regulated environment




• Consistently meet or exceed client satisfaction




• Attainment of goals around service levels




• Ability to interact with Key Account Directors, Program Managers, and other Account Team members




• Professional demeanor and attitude with a high level of energy and determination




• Analytical thinker with excellent quantitative and superior problem-solving skills

Candidates that do not meet the required qualifications will not be considered.

Additional Minimum Qualifications

• Bachelor's degree preferred, or equivalent combination of education and work experience




• Proficiency in Microsoft office (including PowerPoint), internet, web-based and job specific software applications required

Preferred Qualifications

• Experience working with Federal program preferred




• Project ManagementExperience Preferred