Small Business Essentials, Account Executive at in San Francisco, California

Posted in Other 26 days ago.

Job Description:

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Job Details

Small Business Essentials, Account Executive

Location: San Francisco, Atlanta, Denver
Our headcount demand is always changing as we grow; some of the locations listed here may or may have an immediate opening at the time of your application.

At Salesforce, we understand the challenges facing small businesses. That's why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Manager will ensure our customers have an exceptional experience that reflects our level of commitment to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. You'll interact with customers and suggest the best solutions to meet their needs. As a trusted advisor and strategic consultant for our customers, our account managers are very important to our success. You'll provide an exceptional customer experience by understanding business needs, identifying solutions to meet those needs, and preparing pricing proposals. This is a fast-paced, performance-based environment where customer interactions may be monitored, recorded and assessed.

Responsibilities include:

  • Field inbound inquiries from customers via telephone, chat, text, cases, and email.

  • record customer interactions in CRM software

  • help customers learn and be a proactive source of information, value, and insights.

  • understand customers business objectives and build trust and rapport

  • help customers interpret and make sense of our product offerings and make sure they have the right capabilities to add value to their business

  • prepare pricing proposals

  • assist customers with billing questions

  • submit content to customer-facing knowledge base


  • Conceptual thinking, curiosity

  • ability to thrive in a fast paced and changing environment

  • ability to quickly learn and retain information on products

  • effective multitasking and time management

  • effective communication, verbally and in writing

  • adept at working with ambiguity

  • drive for results, demonstrates high degree of drive and determination;

  • adaptive and flexible to changing technologies, process and environments

  • flexibility to support multiple customer service channels

  • must be able to work any schedule between 6:00 am - to 9:00pm central time and a five day work week. This may include weekends, holidays, and additional work during other high volume times of the year.

Education & Experience

  • Undergraduate degree or equivalent work experience preferred

  • 2+ years sales experience

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