Primary Location: 7000 Central Pkwy, Atlanta, GA, US
Division: Cox Automotive
Job Level: Manager/Senior Manager
Shift: Day Job
Requisition Number: 202100461
Product Management and Strategy
At Manheim, we're transforming vehicle portfolio management. Our mission is to provide vibrant marketplaces, transparency and insights to maximize portfolio values, increase residual values, and thus positively impact new car sales.
Manheim Digital is looking for a unique individual who has the ability to provide strategic and tactical guidance to our clients and internal teams in ways that promote the adoption of our software and success of our client programs. You are enthusiastic, creative, hungry to learn and have a passion for solving real business challenges. You are a jack-of-all-trades and have a broad cross-functional background. You enjoy sitting on the fence between the business and technical sides of an issue; you are happy to jump down into the weeds on either side of the fence to make sure the issue is well understood and that the technical solution is well-thought out, flexible and scalable. You have a startup mentality where changing, adapting, adjusting, and improving every day is just part of the job. You are inherently curious about how you can make things work, how you can make things better and aren't content waiting for others to get it done. "Self-starter" doesn't even begin to describe you. A high degree of responsiveness and independent judgment is required to plan, prioritize and organize in a fast-paced, rapidly changing environment. You are the heart and soul of the client program, working in both interests of Manheim and the Client.
Be the primary point of contact for client(s) for all aspects of the program including but not limited to the overall client solution from launch to ongoing enhancements to end of life
Advocates and manages various client initiatives with multiple business stakeholders across the organization, ultimately leading to the achievement of the sales targets
Plan, design and direct the business requirement definition, configuration and implementation of the software product to support client needs
Overall responsibility for operational aspects of the program
Responsible for developing & maintaining excellent relationships on all levels with clients
Develop & maintain collaborative relationships with our clients and business & technology stakeholders including Client Project Resources, Product Managers, Development, QA & Support, as appropriate to establish priorities and provide ongoing updates
Tracks the team's overall progress to achieve organizational priorities within the requested deadlines
Communicates proactively with client on production recommendations, risks, challenges, and solutions
Identify and escalate (when needed) risks and issues; Provide mitigation strategies to leadership
Monitors and analyzes performance data and reports results to client
Conducts and leads status meetings regularly with client and the internal teams, ensuring thorough communication with all stakeholders at all stages of every project
Identify issues and opportunities within accounts and projects to provide solutions and potential sales opportunities
Coach junior-level program leads
Delivers formal internal strategy and execution presentations
Provide product consultation and training expertise
Coordinate with client for UAT. Assist in production release validation.
B.S or B.A degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field OR eqivalent combination of education and experience
6-10 years' experience in a technology environment, including 2-3 years of experience in project management or business analysis
Demonstrate performance in building and maintaining long-standing client relationships
Demonstrated experience managing complex, large-scale, technology-driven projects with hands on experience, knowledge and understanding of underlying architecture, components, dependencies, etc.
Demonstrated leadership, initiative and follow through required
Ability to work with cross functional teams (BA, Dev, Ops, etc) and with other business/technology groups within an organization
Proven analytical skills and experience
Self-starter with ability to work with minimal supervision
Generates innovative ideas and solutions to challenges/opportunities
A balance of client relationship management, business management, operational, technical and program management skills and experience preferred
Must be able to influence and coach individuals on the program, requirements and its value stream
Effective at working in a highly matrixed environment
Extensive professional knowledge of market segment, industry and technology trends preferred
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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