Service Advisor (Kearny Mesa) at Tesla Motors, Inc. in Irvine, California

Posted in Other 18 days ago.





Job Description:

The Role

Responsibilities:


  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention


  • Return missed phone calls, email in no less than 5 minutes


  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention


  • Accurately record issues and data into Dealer Management System. Attention to detail critical


  • Conduct Transactions w/ system; walk customer through correction and provide summary


  • Communicate estimated completion time, regular updates and follow through on each customer vehicle


  • Coordinate the detail of every vehicle prior to delivery


  • Coordinate the delivery time or pick up with each customer


  • Follow up with Customer on services provided; ensure they are satisfied with the work performed




Requirements:


  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles


  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment


  • Understanding of basic automotive techniques related to repair and servicing of automobiles


  • Ability to follow oral and written instructions with attention to detail


  • Willingness to learn new and innovative automotive technologies


  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public


  • Perform detailed daily record keeping and reporting


  • Effectively handle multiple priorities, organize workload, and meet deadlines


  • Work in a team-based environment and achieve common goal


  • High School diploma or equivalent


  • Dealer Management System(s), Outlook, and MS Office


  • Associate Degree or certificate in Automotive Technology, preferred


  • Retail automotive service experience, preferred


  • Must be at least 18 years of age


  • Must have and maintain a valid driver's license and an acceptable and safe driving record




  • Employee Benefits



    • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

    • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

    • 3 medical plan choices with $0 paycheck contribution

    • Vision & dental plans (including orthodontic coverage)

    • Company paid Life, AD&D, short-term and long-term disability

    • 401(k), Employee Stock Purchase Plans, and other financial benefits

    • Employee Assistance Program, Paid Time Off, and Paid Holidays

    • Back-up childcare and employee discounts