Job Description:

Journeyman Computer User Support Specialist

Job ID

2021-5485

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com

Responsibilities

* Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems
* Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
* Provides personal computer support, problem analysis, and hardware/software installation and configuration
* Interacts daily with customers to ensure productivity; provides individual feedback
Responsible for scheduling and coordinating all training activities
Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar
Contacts hardware and software vendor representatives to solicit and arrange product demonstrations
Performs a variety of clerical and administrative duties pertinent to Help Desk
Maintains an audit trail and statistical records of all problems and conditions reported by the client
Provides Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox
Contacts hardware and software vendor representatives to solicit and arrange product demonstrations
Able to plan, direct, or carry out special projects involving Help Desk promotion activity
Capable of adding and removing workstations to the domain
Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials
Assists supervisor in organization and reporting to complete assignments
Coordinates and monitors the completion of tasks
Apprises supervisor of progress of tasks; identifies problem areas and recommends solutions
Maintains and verifies daily statistics; generates daily statistical reports

Qualifications

Education: AA; Minimum Work Experience: 1 - 2 yrs

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

Sitting for long periods
• Standing for long periods


• Ambulate throughout an office


• Ambulate between several buildings


• Stoop, kneel, crouch, or crawl as required

About NCI

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

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