Reviews all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process. Understanding of the core HR policies and processes to make quality and timely processing decisions. Escalates transactional process issues and advanced issues to management for review.
Case / Call Management - 30%
Manages Tier 1, basic HR cases/calls across a variety of HR processes, policies such as questions pertaining to benefits, wellness programs, safety, and security. Requires constant visibility to and understanding of the latest changes to the HR processes, policies, procedures which typically come in weekly and sometimes daily. Responsible for managing the cases with the utmost care, quality, and attention to detail, all while providing accurate information while enhancing the employee's experience with HR:Connect.
Operational Processes -20%
Supports HR records processing and annual processes within the HRIS system and supporting manual data and records processing. Other duties as assigned.
Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area.
Work consists of tasks that are typically routine, with some deviation from standard practice.
Works under moderate supervision for routine tasks. May seek advice of more senior personnel in the same area.
Innovation and Complexity:
Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and put forth solutions to supervisor in own job area.
Problems and issues faced are generally routine, but may require some interpretation of procedures or policies to resolve problems.
Communication and Influence:
Communicates with contacts typically within the job area on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement.
Leadership & Talent Management:
May provide guidance and assistance to new or entry-level employees.
High degree of confidentiality and professionalism required.
Knowledge,Experience and Education
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Typically, requires minimum of 3 years of experience. May require vocational or technical education in addition to prior work experience.
About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.