Senior Manager, Organizational Development and Learning at Blue Shield of CA in Oakland, California

Posted in Admin - Clerical 27 days ago.

Job Description:

Job Description

Blue Shield ofCalifornia's Organizational Development and Learning teamfocuses on programs that develop great leaders from within. We also own the employee engagement strategy and execute the measurement that tells us how we are doing to achieve our goal of becoming a great place to work. Additionally, we enable enterprise-wide transformation through strategic change management initiatives.

We take becoming a great place to work very seriously at Blue Shield ofCalifornia and believe that one of the ways that we can accomplish this is developing our leaders at all levels. We offer our leaders development opportunities in addition to our core programs Lead to Excellence, Manage to Excellence, and Skilled to Excellence, plus our communities of practices.

As the Senior Manager of Organizational Development and Learning, you will play a key role in strategizing and delivering on all aspects of leadership development. You will have an opportunity to guide the leadership development team towards realizing its strategic goals and objectives. This role will report to the Director of Organizational Development and Learning.


  • Leading the team that manages and develops end-to-end leadership development programs for all employees, including Lead to Excellence, Manage to Excellence, Skilled to Excellence and all communities of practice.

  • Driving team strategic planning and leadership annual planning process for all programs.

  • Executing an enterprise-wide learning needs assessment, through leveraging existing Blue Shield data and conducting surveys, interviews, and focus groups. Applying key insights and external best practices/research to inform learning program content and delivery strategies.

  • Using instructional design expertise to help develop new programming and improve existing programs to meet the needs of the business.

  • Developing and launching a consistent and aligned evaluation strategy and metrics for all leadership development programs.

  • Using consultative skills to solve complex, enterprise-wide organizational challenges and designing solutions that are tailored to business needs and can be scaled across the organization.

  • Building strong relationships and influencing stakeholders to ensure alignment of leadership development program goals with strategic business goals and outcomes.

  • Generating a holistic leadership development communication strategy in partnership with Internal Communications to increase awareness and participation in programs.

  • Partnering with the Organizational Development and Learning leadership on executive level meetings. Applying business acumen to build relevant learning activities and trusted solutions.

  • Partnering with the Finance team to monitor the leadership development budget and execute regular reporting to Organizational Development and Learning leadership.

Knowledge, Experience and Education

  • Project management: Experience managing complex projects with aggressive timelines; demonstrated ability to be organized and show attention to detail, meet deadlines, and keep everyone informed of project status in a proactive way.

  • Results orientation: Demonstrated ability to handle multiple competing priorities with the ability to drive for results. Quick learner who can come up to speed quickly and use experience and judgment to make progress.

  • Thought leadership: Demonstrated ability to bring strategic and innovative thought to established practices, programs, and processes.

  • Relationship building: Thrives in a collaborative environment and has a proven record of excellent stakeholder management. Ability to successfully engage with all leaders from executive level to individual contributors.

  • Problem solving: Ability to solve complex, undefined problems. Can gather data, consider customer needs, ask the right questions, conduct root cause analysis, and use data to develop a point of view.

  • Influencing: Inspires confidence and can effectively get buy-in from team members and stakeholders in HR and the business.

  • Team leadership: Experience leading a team of direct and indirect reports to achieve shared goals and meaningful outcomes. Can effectively delegate work to team members.

  • Initiative and agility: Self-directed, can make progress with limited information or direction and can be agile and flexible.

  • Communication skills: Has strong written communication skills and can tailor presentations to audiences at different levels. Can effectively facilitate learning programs and team meetings.

  • Data analysis: Experience working with quantitative and qualitative data; deriving the "so what" from the findings and having the numbers tell a concise, accurate, and relevant story.

  • Growth mindset: Passion for learning and self-development and continually seeks out feedback.

  • Decision making: Demonstrated ability to exercise sound judgment to make complex decisions.

  • Operational effectiveness:Ability to make moderate to significant improvements to programs and processes, aimed at increased efficiency and a better learner experience. Has experience with financial analysis and budget reporting.

  • Vendor management: Has successful experience managing vendors and specific knowledge of vendors in the learning field.

  • Minimum of 10 years of broad experience in the human resources and organizational development field.

  • At least 3-5 years of advanced knowledge in leadership development, learning program management, instructional design, and internal or external consulting.

  • 1-3 years managing a team of direct reports. Experience managing indirect reports (matrix or informal) preferred.

  • Bachelor's degree required; advanced degree in related field (e.g. Organizational Development, Industrial/Organizational Psychology, Human Resources, MBA) strongly preferred.

Additional Information

  • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

  • Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
    Please click here for further physical requirement detail.

  • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

  • Requisition ID: 2100142

  • Posting Date: Feb 5, 2021

  • Schedule: Full-time