Patient Access Services Coordinator at Houston Methodist in SUGAR LAND, Texas

Posted in Other 21 days ago.

Job Description:

Work Shift: DAY

Work Week: M - F

Job Summary

Note: Please read "Experience Requirements" below before applying.

The Patient Access Services (PAS) Coordinator functions in a lead capacity, generally for a specific area and shift. Provides operational support and performs all or many of the following: Under the direction of PAS leadership, assist in organizing work schedules and assignments, review and edit time cards, conduct quality assurance audits, train and mentor staff, provide feedback to manager on staff performance and developmental needs, participate in the development staff, lead and regularly perform special projects, collect/analyze/report on data, and other responsibilities of a similar nature and level. Also performs duties at the staff level such as registration, scheduling, insurance verification, etc. Serves as the liaison between management, staff, physicians/physician offices, insurance providers, and others for routine matters as the primary point of contact for resolving questions and issues. May work in an on-call rotation, serving as point of contact after hours.


I. Provide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

II. Focuses on patient/customer safety
III. Delivers personalized service using HM Service Standards
IV. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
V. Intentionally rounds with patients/customers to ensure their needs are being met
VI. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job


Duties and Responsibilities are cross-referenced to Houston Methodists Pillars of Excellence and will be transferred to the Performance Evaluation. Please include estimated % weighting for each Pillar.


1. Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient access team by actively communicating and reporting pertinent information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills. EF
2. Orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities. EF
3. Under the direction of leadership, effectively executes protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. EF


1. Performs the various patient access duties specific to the PAS workgroup, i.e. registration, insurance verification, scheduling, etc.(EF)
2. Troubleshoots and resolves as appropriate, patient/team member/system issues or errors. Serves as liaison between team members, management, physicians and their offices, insurance providers, and other, resolving routine matters for the assigned area/shift, escalating to management as needed (EF).
3. Monitors and adjusts activities/assignments to ensure optimum patient throughput and patient experience.


1. Conducts quality audits on processes, outcomes and team member performance. Documents, develops and evaluates processes and procedures. Identifies opportunities for corrective action and process improvement, collecting data and performing analyses. Provides feedback to management on team member performance and conduct. EF
2. Assists with implementation and education of departmental based initiatives, standards of practice and protocols. Develops skills of team members and continually assists with improving skills, performance and outcomes. EF


1. Responsible for reconciling / auditing patient data through the various reporting tools. (EF)
2. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time. Accurately reviews and edits team members time cards for management approval.


1. Assists Manager by providing input for the employee schedule for designated Patient Access area.
2. Participates in department projects, seeks opportunities to expand learning beyond baseline competencies with a focus on continual development in PAS.
3. Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.


High School Diploma or GED equivalent. At least two years of College preferred.


At least three years experience of a progressively greater complexity in Patient Access Services (PAS)relevant jobs such as registration, scheduling, etc.

Experience in a lead/senior level PAS role ORHouston MethodistPAS experience and performance that demonstrates leadership abilities.




Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills and competency assessments

Ability to work independently; capable of handling challenging / difficult procedures and situations. Demonstrates sound judgment and executes above average registration and scheduling skills.

Possesses basic computer knowledge; operates multiple computer systems to include, Hospital Information Systems and Office software to maintain patient documents.

Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers.

Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving.

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Company Profile

Since 1998, Houston MethodistSugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. With 243 licensed beds, 20 operating rooms and over 1,900employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.