Instructional Designer at Mimecast North America, Inc. in Lexington, Massachusetts

Posted in Other 25 days ago.

Job Description:

Instructional Designer

Job Locations


Product Management
Position Type
Permanent - Full Time


We are looking for an experienced, creative Instructional Designer to join our dynamic team! As a member of the Learning & Development team here at Mimecast, this person develops training that helps disseminate complex information into clear, concise courseware including eLearning, tutorial videos and instructor led courses used by internal and external audiences. The role reports to the Senior Manager of Learning & Development. To be successful in this role, you must be able to demonstrate knowledge of Adult Learning Theory, courseware development skills from start to finish.

The Mimecast Learning & Development team builds compelling and effective courses and materials that close performance gaps of a variety of learners across a variety of internal and external audiences. The Instructional Designer works closely with clients across our product, sales enablement, customer experience, professional services, service delivery and human resources organizations. He/She owns instructional and course materials throughout their development and utilization lifecycle.


    Create engaging end user / administrator instructional content for external learners accessing Mimecast Academy. The courses will measurably assist in performance improvement resulting in reduction of call volume resulting in case load reduction via effective technical knowledge transfer
  • Create engaging instructional courses and content for Mimecast employees via the Mimecast University that results in improved performance, increased effectiveness and engagement

  • Edit, revise and improve content developed by SMEs to make it sound and consumable for learner consumption and use

  • Consult with stakeholders to project scope, performance outcomes and delivery timescales to ensure deadlines are met adequately and resulting courseware meets performance goals


Essential Skills and Experience:

  • 3-5 years of instructional design experience (may include internships)

  • BA or BS degree in instructional design or related field preferred

  • Ability to gather and analyze the information needs of the audience and organize for course development

  • Demonstrated experience creating instructor-led content

  • Strong project management experience

  • Able to work independently and as a part of a team

  • Strong attention to detail

  • Self-starter

  • Enjoy learning new methods of instructional design, instructional technologies and tools

  • Demonstrated experience with common web and multimedia authoring tools (such as Adobe Creative Suite, Articulate Storyline, and Camtasia) with ability to edit audio/video

  • An appreciation for the visual including graphics and flow

  • Knowledge of Instructional design processes


  • Experience working with a SAAS company

  • Experience creating certification exams from beginning to end

  • Experience of using the ADDIE model across the full development cycle

  • Desire to develop learning and development expertise in areas such as training needs analysis, data analysis and delivery

  • Experience of working in a global function

  • Experience with Ancile uPerform


We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Call us at (617) 393-7000 or send an email to request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.