NEWTON-WELLESLEY HOSPITAL CRITERIA BASED JOB DESCRIPTION
TITLE: Manager, Communications HR ID#:
DEPARTMENT: Communications and Public Affairs REPORTS TO: Sr. Director, Communications and Public Affairs
DATE DESCRIPTION LAST REVISED/APPROVED: January 2021
GENERAL SUMMARY: Reporting directly to the Senior Director of Communications and Public Affairs, this role will be an integral part of the Communications and Public Affairs team. In this highly-visible role, the Manager is responsible for supporting all internal communications efforts to inform and engage employees across the entire Newton-Wellesley Hospital (NWH) organization. The Manager will identify and develop effective and engaging internal communications, in support of NWH's strategic priorities, including increasing employee engagement. The Manager will partner with mid-level and senior leaders, in addition to physicians, nurses and front-line staff on confidential, time-sensitive and business-critical issues and will often translate complex language into simple and understandable copy. The Manager will also be skilled in social media to increase the reputation and expertise of NWH's President and other key leaders as well as the NWH organization as a strategic part of Mass General Brigham.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
Supports the Sr. Director and Sr. Manager of Communications in developing proactive, forward-thinking, creative internal communications strategies, plans and solutions to inform, educate, and inspire key NWH internal audiences.
Helps develop content for day to day organizational needs (operational, Facilities, programs/initiatives, nursing, Development, Experience, medical staff, HR, etc.) as well as other communication channels such as Town Hall Meetings.
In close collaboration with the Mass General Brigham System team, develops social media strategy to increase reputation and expertise of NWH's President and other key leaders, as well as the NWH organization as a strategic part of Mass General Brigham.
The Manager will collaborate with staff to develop communications on their behalf, including memos, presentations, talking points and other materials.
Responsible for the direct oversight and management of Newton (NWH intranet), including creating engaging content, publishing and supporting NWH colleagues.
Writes/edits/distributes internal newsletters, primarily Broadcast messages and the Nursing Newsletter, as well as other communications channels such as Town Halls and digital signage across NWH. Additionally, the Manager will support any additional channels created such as a video series for the NWH President.
Research of innovative internal communications technologies, approaches and strategies and in collaboration with the Sr. Director of Communications, assess whether these technologies make sense for NWH in its efforts to build colleague engagement.
Supports the Sr. Director and the Sr. Manager on the content and summaries for the Monday leader, nurse/PCS and Med Staff webinars.
Collaborate and build relationships with other departments and cross-departmental teams and advise colleagues on best channels of internal communications based on requests.
The Manager will collaborate closely with the Communications and Public Affairs team to ensure highly-integrated and aligned messaging across all channels including social media. This also includes collaboration with Mass General Brigham's creative team to create collateral as appropriate for programs/projects/campaigns (posters, fliers, signage).
In collaboration with the Sr. Director and Sr. Manager of Communications and Public Affairs, support crisis communications strategy and planning efforts.
Collaborates closely with HR to support various programs that support colleague engagement such as Pillars of Excellence Awards, Annual Service Awards or colleague special events.
Assists in special projects and performs other duties as assigned or directed by the Sr. Director of Communications and Public Affairs including support for various photo opportunities.
Job Knowledge and Skills: Individual must be a strategic thinker, work independently and able to build engagement with his/her team and across the organization to ensure exceptional internal communications.
Education: Degree in journalism, communications, English or related field required. Master's degree preferred.
Experience: Minimum of 5 years internal communications and communications experience. Specific experience building organizational communications programs required. Health care experience is a plus.