Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Small Business Essentials, Account Executive

Location: San Francisco, Atlanta, Denver
Our headcount demand is always changing as we grow; some of the locations listed here may or may have an immediate opening at the time of your application.

At Salesforce, we understand the challenges facing small businesses. That's why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Manager will ensure our customers have an exceptional experience that reflects our level of commitment to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. You'll interact with customers and suggest the best solutions to meet their needs. As a trusted advisor and strategic consultant for our customers, our account managers are very important to our success. You'll provide an exceptional customer experience by understanding business needs, identifying solutions to meet those needs, and preparing pricing proposals. This is a fast-paced, performance-based environment where customer interactions may be monitored, recorded and assessed.

Responsibilities include:

• Field inbound inquiries from customers via telephone, chat, text, cases, and email.


• record customer interactions in CRM software


• help customers learn and be a proactive source of information, value, and insights.


• understand customers business objectives and build trust and rapport


• help customers interpret and make sense of our product offerings and make sure they have the right capabilities to add value to their business


• prepare pricing proposals


• assist customers with billing questions


• submit content to customer-facing knowledge base

Qualifications:

• Conceptual thinking, curiosity


• ability to thrive in a fast paced and changing environment


• ability to quickly learn and retain information on products


• effective multitasking and time management


• effective communication, verbally and in writing


• adept at working with ambiguity


• drive for results, demonstrates high degree of drive and determination;


• adaptive and flexible to changing technologies, process and environments


• flexibility to support multiple customer service channels


• must be able to work any schedule between 6:00 am - to 9:00pm central time and a five day work week. This may include weekends, holidays, and additional work during other high volume times of the year.

Education & Experience

• Undergraduate degree or equivalent work experience preferred


• 2+ years sales experience

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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