Job Description:

Patient Advocate/Medical Collections Specialist

Job Description

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The Patient Advocate/Medical Collections Specialist works with billing department and collections lead, other internal functional departments, appropriate staff and available resources to monitor, analyze and reduce the outstanding accounts receivables and improve billing practices based on denial determinations.

ESSENTIAL FUNCTIONS/DUTIES

Identifies and resolves patient billing issue
• Evaluates patient's financial status and establishes payment plans


• Follows up on payment of delinquent accounts and updates status


• Reviews daily credit card transactions and contacts patients for declined transactions


• Routinely checks patient pay for Medicaid


• Enters appropriate documentation and thorough account notes


• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations


• Uses outside vendors to find current patient phones numbers, addresses and credit scores


• Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers

QUALIFICATIONS

• 1+ years of medical collections experience


• Demonstrate ability to work proficiently and efficiently in a timely manner


• Proficient in Microsoft office, including Excel and Word


• High school diploma or equivalent

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

• Regularly required to reach with hands and arms; speak and hear


• Frequently required to sit for long periods of time


• Occasionally required to stand and walk


• Talk/hear - must be able to communicate, detect, converse with, convey, express oneself, exchange and process information independently


• Adequate concentration/Memory skills


• Ability to comprehend and understand information


• Ability to take constructive feedback


• Meet project deadlines


• Interpersonal communication skills


• Ability to apply good judgment


• Decision making


• Ability to take direction

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.


• One Team - We respect each other and achieve together what no individual can alone.


• Innovation - We are driven to develop solutions that inspire progress.


• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.


• Ownership - We are accountable for what we do and take pride in how we do it.


• Citizenship - We are dedicated to being good stewards in the communities we serve.

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EEO Statement

Global Medical Response is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.

This document in no way constitutes a contract of employment. This description is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological development)