The Manager of Ambulatory Clinical Optimization provides leadership in the design, implementation, adoption and optimization of the ambulatory EMR. The Manager is a member of the Ambulatory Optimization Team that supports physician and other O2 users to help drive a consistent patient experience, consistent workflow standards, and promote optimal O2 utilization. The Manager of Ambulatory Clinical Optimization manages a team of Ambulatory Optimization Staff and/or Credentialed Trainers. The Ambulatory Optimization Team will report to UKHS Ambulatory Services.
Working with the Director, build and manage the Ambulatory Optimization Team to enable fulfillment of the UKHS Ambulatory Services strategic, operations and quality goals through the effective use of technology.
Manage the day to day operations of the Ambulatory Optimization Team.
Partner with Ambulatory Operational leadership, the HITS team, Revenue Cycle, and Clinical Informatics from across UKHS to plan, coordinate, and facilitate patient-centric technology initiatives as they relate to ambulatory care services.
Participate in all ambulatory implementations and support efforts to improve workflow standards as well as end user adoption and proficiency with the EMR. Ensure consistent application of workflows in alignment with UKHS policies, regulatory requirements, and leading practices.
Work with Department Director and HITS to align future development, enhancements, and new products to continually advance capabilities in line with the Ambulatory Services strategic vision related to use, configuration, and optimization.
Assist in intake, prioritization, and delivery of technology requests to improve workflow standards, end user adoption, and end user proficiency.
Work with clinical departments to understand and manage user expectations and communication with regard to support service availability, responsiveness, and level of service.
Partner with data, analytics and quality resources in the development of data capture, data management and analysis to support UKHS Ambulatory Services strategic initiatives and aligning those with EMR design, use and adoption.
Participate in ambulatory work groups/advisory groups to provide input into the design and use of the EMR.
Evaluate the impact of technology on ambulatory processes and identify areas to promote use to create efficiencies for clinicians and improve quality of care and revenue compliance.
Participates in the hiring and corrective action processes as needed. Performs annual staff evaluations.
Leads the team in identifying, distributing and balancing workload and tasks among team members in accordance with established work flow and skill level; makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assignment tasks.
*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
*Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Bachelor's degree in clinical health care field
Three (3) plus years of direct ambulatory clinical care experience in relevant clinical discipline
Minimum of two (2) years people or project management supervision
One (1) plus years of demonstrated success in leading strategic Clinical Information Systems implementation and optimization in a complex, multi provider environment.
One (1) plus years of experience in managing performance improvement activities, including analyzing clinical workflow processes.
Epic certification in one Epic Ambulatory application, or completion of certification within 9 months of hire
Advanced analytical and statistical skills
Strong communication and presentation skills
Highly professional, well organized
Strong knowledge of EMR or other major ambulatory clinical information systems
Strong knowledge of clinical care processes across all clinical disciplines in the continuum of care and demonstrated expertise in the application of clinical technology to these processes
Knowledgeable of relevant national quality, patient safety and regulatory initiatives and ability to address these at a local level
Valid Driver's License
Ability to transport self to various locations
Expertise with EMR design and implementation is highly desirable
Job Requisition ID:
Need help finding the right job?
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.