Mgr., Practice Operations at Parkland Health and Hospital System (PHHS) in Dallas, Texas

Job Description:

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

SummaryResponsible for effectively applying the principles of practice management to manage, direct, andcoordinate the operation of a medical practice in order to achieve health center/clinic andorganizational objectives.Responsibilities1. Responsible for managing daily administrative, business, and clinical operations for the populationserved at the health center/clinic. Organizes personnel to participate in broader population activities.2. Seeks to enhance patient satisfaction in health center/clinic. Assists with patient complaints, guidingthe situation toward resolution or directing/escalating to the proper resource for resolution.3. Assists with effective facility management to include co-locators and support services as measured byspace planning, cleanliness, functioning of equipment, and overall environmental safety. Assists withthe timely and effective maintenance of equipment and rooms to ensure maximum productivity.4. Analyzes critical operations on an ongoing basis. Provides weekly, monthly, and annual reports toevaluate and demonstrate practice performance. Communicates results to Population Healthadministration.5. Responsible for participating in on-going activity with divisional performance improvements program.Actively participates in other clinical improvement activities.Other duties as assigned.Career Type: ManagementManagement or supervisory roles focused on operational, functional, and/or business strategy andactivities within a specified area of responsibility. The majority of time is spent planning, prioritizingand/or directing the work/responsibilities of teams/colleagues. Goal achievement is typicallyaccomplished through strong management of others to ensure operational, functional and/or businessresults.- Primary responsibilities include managing teams/colleagues- Contributes to and/or establishes operational, functional, and/or business plans that have shorttolong-term impact on department and/or functional results- Communicates with parties within and outside of own department or function, which mayinclude external customers or vendors- Responsible for coaching, leading and mentoring emerging talent and developing the talentpipelineCompetenciesLeadership & Talent Management- Primarily manages professional level employees- Responsible for work and results of direct reports- Over one (1) functional areaOrganizational Impact- Plans and establishes goals and objectives for a team of professional staff and/or one or morelarge teams of operational or functional staff to accomplish outcomes that have direct impact ondepartment results- Contributes to tactical and operational, functional, and/or business plans with short-to mid-termimpact on department results (e.g., 1 to 3 years)- May have budget accountability for area of responsibility, or manage elements of the budgetKnowledge & Experience- Understands practical management approaches such as management of workflow, qualityreview, coaching, and performance management- Requires advanced knowledge of a specific discipline and broad knowledge of related job areasCommunication & Influence- May influence outside of own department, while balancing internal, divergent objectives to gaincooperation of other parties- Communicates to parties both within and outside of own departmentDegree- Requires a four year degree in applicable area of study.Years of Experience- > 8Education RequirementsBachelor's Degree Business, Healthcare Administration, or a related field.Equivalent Education and/or ExperienceMay have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

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