iSell Administrator (Salesforce Administrator) at FedEx Logistics, Inc. in Memphis, Tennessee

Posted in Other 18 days ago.

Job Description:

Company: FedEx Logistics
Job Title: iSell Administrator (Salesforce Administrator)
Job Requisition Number: RC272082
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
6055 Primacy Parkway
Memphis, Tennessee 38119
United States

Posting Date: 2021-02-05
Job Posting End Date: 2021-02-08

This position is responsible for supporting the sales organization and management in the implementation, support and administration of the sales automation tool. The position will interface with the isell FTN vendor, FTN sp&a analytics & bi team, FTN it team members, and FTN sales management to contribute to the definition and evaluation of design enhancements and current functionality expectations for the isell tool.

Oversees the system permissions rational as established by the sims process to ensure they connect to the user community as defined by the sales & sp&a management and drive user accountability for data accuracy for all assigned record types (accounts, contacts, opportunities, cases, pricing actions, etc.) This position will act as a project liaison in collaboration with FedEx Trade Networks management, operations, finance, sales, other sp&a teams, marketing, customer contact, risk management as well as also working with other FedEx operating companies. Coordinates and collaborates on all projects assigned to the iSell FTN team. Maintains timelines and provides project updates to management and other support teams, as requested. This position will be responsible for collecting consensus amongst the sp&a team groups on system functionality and impact, measurable feedback from the sales organization and provide findings and feedback to sales management & sp&a management. Accountable for system audits regarding system, usage and data accuracy. Provide assistance to management and contribute in the designing/ implementing improved system processes. This may involve working with the engineering, it, products or other teams within FedEx trade networks. Serves as subject matter expert (same) to support content development for training and the implementation of processes/procedures within the iSell FTN application; keeps sales education team abreast of system design changes and/or enhancements to enable timely updates to training materials. Should be able to manage multiple projects and tasks, demonstrate prioritization skills aligned with direction from management and work efficiently and effectively under pressure of deadlines. Understand the functional capabilities/limitations of the "out of the box" functions of the iSell tool. Ability to determine/decipher customization of the tool and provide content to communications team for new features and reporting capabilities, and other enhancements to be communicated by internal messaging and intranet. Monitor the iSell FTN application to ensure system user compliance; provide all required record maintenance; coordinate user roles, permission and provisioning with the sims team in sp&a. Ability to build custom reports and/or lists, oversee system upgrades, and work with other departments and/or outside vendors where necessary to integrate other applications and systems (3rd party software applications, mobile apps, reports, etc.)

Bachelor's degree/equivalent in business, management information systems, or computer science preferred. 4-6 Years' experience leading administration and development for crm systems. Must possess the ability to work effectively in a structured team environment. This position demands a high degree of technical knowledge, solutions focus, flexibility, & real time responsiveness with a proven ability to work collaboratively. Hands-on experience with crm systems design, process flows and implementation. Strong analytical, communication, presentation, interpersonal, and project leadership skills desired. Excellent verbal and written communication skills. Demonstrated proficiency in microsoft outlook, word, Excel and access and ms project. Ability to organize and prioritize multiple tasks resulting in on time completion of quality results. One to three (1-3) years of experience in an air/ocean transportation and/or freight forwarding environment preferred. Ability to travel required.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.