Business Value Services Manager - Commercial Retail & Consumer Goods at in Dallas, Texas

Posted in Management 30 days ago.

Job Description:

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Job Category

Business Value Services Group

Job Details

About Salesforce

Salesforce pioneered the idea of CRM software in the cloud in 1999, creating a whole new economy. Today, Salesforce is helping over 150,000 companies, and millions of careers, grow like never before. Salesforce's technologies help bring companies and customers together, by providing a platform with a single view of the customer across sales, service, marketing, and commerce. Our tight-knit ecosystem creates and transforms our culture, our customers, and our communities. It drives forth our core values - trust, customer success, innovation and equality - that make us who we are. Come join a company that continues to blaze new trails in enterprise software every day, while focusing on our mission of improving the state of the world.


This is a unique opportunity to join a team, representing a blend of frontline commercial execution and long-term strategic thinking.

Salesforce Business Value Services (BVS) is closely aligned with the North America Sales organization, directly supporting sales pursuits within our top accounts. Your primary focus will be to directly engage with customer executive teams, helping to articulate the strategic and financial impact that our platform can deliver to their organizations. Ultimately, you will develop C-level account strategies, value propositions and success metrics, investment justifications, deal structures and commercial proposals for our most strategic customers. You will also serve as a trusted advisor to your regional sales management, providing guidance on account and negotiation strategies, helping to prioritize sales pursuits and to identify new opportunities.

The Business Value Services (BVS) team you would be joining aligns to Salesforce's Retail, Consumer Goods, and Commerce operating unit, which partners with customers from the largest retail and consumer products companies to the smaller startups, and everything in between. This role will primarily support small- to medium-sized companies in both retail and consumer goods industries. Our team has a heavy business-to-consumer focus and supports projects spanning a very diverse set of Salesforce solutions - including Sales Cloud, Service Cloud, CG Cloud, Marketing Cloud, Commerce Cloud, and more.

We are looking for highly passionate, driven and inquisitive individuals who can effectively communicate how our solutions can help our customers transform their businesses and support their strategic objectives.

What you will be doing

  • Customer Success: Support small- to medium sized Retail and Consumer Goods accounts across all steps in the customer lifecycle: strategic alignment, project justification, commercial proposals, measuring the realized value of targeted business outcomes

  • Sales Partnership: Work closely with internal sales teams and other functions to help define account strategies and prioritize sales initiatives, based on value creation potential and opportunity size

  • Orchestration: Facilitate internal and external workshops to discover customers' current and future business capabilities with the goal of identifying, prioritizing and measuring key business value drivers (metrics)

  • Value Selling: Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities

  • Deal Negotiation: Assist in the structuring, development, analysis and delivery of commercial proposals; share insights with senior sales management to help develop and execute negotiation strategies

  • Thought Leadership: Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle

What we are looking for

  • 5-10 years of professional experience, ideally in consultative and strategic customer-facing roles

  • Results-oriented, strategic thinker that enjoys helping customers "cross the chasm" from current state to future state

  • Strong analytical and problem solving skills, including the ability to derive actionable insights from large amounts of information and clearly communicate complex ideas to customer senior executives, while handling questions and objections

  • Experience with quantitative analysis and financial modeling

  • Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy

  • Creative, high-energy, self-starter comfortable leading and executing initiatives and handling conflicting demands creatively and quickly

  • Ability to work collaboratively and cross-functionally, particularly with Sales, Solution Engineering, Pricing, Industry teams and other key partners

  • Experience in account strategy support, and development and execution of value hypotheses, business cases, and commercial proposals preferred

  • MBA preferred

  • Familiarity with technology and/or enterprise software preferred

  • Experience in the Retail and/or Consumer Goods strongly preferred

We are an equal opportunity employer and greatly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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