ServiceNow Solution Architect at Computer Aid, Inc in Chicago, Illinois

Job Description:

Ref No: 21-00212
Location: Chicago,Illinois



Duties & Responsibilities:

• Participate in ServiceNow Presales and Delivery services
• Serve as a Trusted Advisor, with the ability to advise executives on strategic value-based innovation and insights relative to ServiceNow business transformation programs across the ServiceNow product suite.
• Provide subject matter expertise in the design, development and implementation of the following capabilities within ServiceNow platform:
  
  
  • ITSM, ITOM, ITBM, SAM, SecOps, GRC, HRSD, Service Portal, Mobile, Integration Hub
• Perform research into program level outcomes in context of client requirements for integration
• Lead requirements gathering workshops to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
• Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work
• Design data model and architecture required to implement solution using technology specific best practices and standards.
• Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement
• Identify trends across customer implementations to improve future implementations
• Collaborate with ServiceNow Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed
• Articulate ServiceNow's Position on Program / Project value, outcomes and KPI tracking Research & Skills Development
• Maintain practitioner knowledge of the ServiceNow platform, and processes.
• Assist with ServiceNow development as needed.
• Interface and collaborate with CAI ServiceNow practitioners to ensure successful delivery of scoped projects.

Qualifications:

Education/Experience Required

• Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• 5+ years of advanced administration, configuration and development experience on the ServiceNow platform
• 5+ years of professional IT experience
• Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions in addition to ServiceNow
• Fundamental understanding of the ServiceNow platform and underlying capabilities in order to design strategic solutions that avoids unnecessary customizations or technical debt that may pose a risk to future upgrades or platform stability
• Practical experience with agile methodologies/tools.

Preferred Qualifications

• ITIL v3 or higher certification preferred
• ServiceNow Certified Administrator preferred (Current Release)*
• Current ServiceNow Certified Implementation Specialist preferred (Current Release)*
• Additional ServiceNow Specialty Certificates are preferred
• Preferred experience in leading and managing business transformation with demonstrated leadership driving an organizational transformation in a matrixed organization
• Professional consulting experience preferred

www.cai.io