At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest growing companies in a truly essential industry.
In your role at Optiv, you'll be inspired by a team of the brightest business and technical minds in cybersecurity. We are passionate champions for our clients, and know from experience that the best solutions for our clients' needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We're proud of our team and the important work we do to build confidence for a more connected world.
Who we are looking for:
A Document Operations Manager is responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.
How you'll make an impact:
Applies technical communication theory to ensure readability and usability of SOWs for delivery teams
Manages a large volume of SOWs and deadlines simultaneously
Assists with fielding daily Sales requests
Generates pricing breakouts for service offerings
May assist in the design of documentation templates
Ensures accuracy, quality, and a unified style based on Optiv and industry standards
Follows Optiv security policies, upholds professional standards, and performs all work in a manner respectful of others. Understands personal role in safeguarding corporate and client assets
Maintains proficiency with the SOW development process
Adheres to SOW Management procedures for SOW development, documentation tracking, communication, and other duties as required
Utilizes Salesforce.com, Desk, Box, and Zoom as tools of communication, historical reference, activity tracking, action item creation, and forecasting; utilizes Workday for time-tracking
Builds an expertise in Optiv's professional services with commitment to developing and retaining knowledge and experience surrounding the professional services arena
Serves as a resource for customers, sales teams, and SOW Management's leadership by operating in knowledgeable, responsive, and organized methods
Communicates effectively and positively with clients, Sales, Operations, and Service Delivery
Performs other responsibilities as needed
Qualifications for success:
Bachelor's Degree in Technical Communication, Journalism, English, or related area; or 4 or more years' equivalent work experience; or equivalent combination of education and experience
2 or more years' professional writing experience required. Technical writing experience strongly preferred
Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)
Experience in IT professional services preferred
Excellent written and verbal communication skills
Ability to build rapport and collaborate regularly across teams
Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
Excellent organizational and time management skills
Superior problem solving and critical thinking skills
Ability to deliver high quality documentation paying attention to detail and accuracy
Sales oriented mentality; able to work with sense of urgency
Demonstrated ability to work within a team environment
Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
Ability to work overtime and irregular hours when needed
Ability to learn and apply new technical skills and concepts quickly
Proficient PC computer skills
Intermediate to advanced level proficiency in Microsoft Office suite
Experience with Salesforce and Box preferred, or other CRM and document management programs
Strong organizational skills to coordinate with national clients and meet time sensitive deadline required
If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services and Identity and Data Management.
With Optiv you can expect:
• A company committed to championing Diversity, Equality and Inclusion through Affinity groups including but not limited to, Women's Network, Optiv Pride, Black Employee Network, and Veterans Support Network.
• Work/life balance. We offer "Recharge" a flexible, time-off program that encourages eligible employees to take the time they need to recharge
• Professional training resources, including tuition reimbursement
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remote/from home (where applicable)
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.