Director Claims, Strategic Partnerships at AmTrust Group in Sugar Grove, Illinois

Posted in Other 4 days ago.

Job Description:


AmTrust Financial is a top writer of workers' compensation insurance and a top 3 warranty writer in the United States. To successfully execute upon the goals of driving efficiency, reducing expenses, improving compliance and increasing quality, AmTrust is seeking a highly self-motivated and strategic-thinking Director of Strategic Partnerships (Partner Director) to support the Claims Organization. This position will report to the AVP, Head of Strategic Partnerships. The Partner Director will work closely with mid and senior level management teams and Corporate Procurement partners.

The Partner Director will act as an agent for the Claims organization to source, contract and manage partnerships across a portfolio of claims services, with a specific focus on workers compensation. This position will develop strategic sourcing and partnership plans with various business stakeholders and lead and collaborate to select and manage the acquisition of technologies, products, and services from external partners. The Partner Director will also be expected to apply thought leadership and be responsible for identifying, leading and/or participating in cross-business strategic initiatives, process improvements, and monitoring KPIs.


  • Partner with business stakeholders to build and execute partnership strategy for selected lines of business, specifically Workers Compensation, and programs/spend categorization areas
  • Identify, lead, scope and manage strategic contracting and RFx processes for timely execution of initiatives with significant scope, impact and complexity in close coordination with Corporate Procurement and in accordance with company policies
  • In close coordination with Corporate Procurement, analyze vendor contractual and pricing submissions, ensure proper review and approval of contracts, lead analysis, negotiate improved pricing, terms and conditions, and develop and communicate recommendations to management
  • Develop and implement enforceable contracts through the use of line of business and/or program-specific service level agreements
  • Apply an extensive WC marketplace understanding as applicable, specifically regarding target pricing, contractual clauses, and the interconnectedness between programs and services
  • Identify opportunities for cross-line of business or cross-enterprise benefit from potential vendor services
  • Serve as a thought leader to the business applying critical and strategic thinking throughout the partnership lifecycle
  • Manage portfolio of partnerships, including contract management, data and reporting, expense management (inclusive of billing & payments), setting and monitoring KPIs, and event coordination
  • Identify where opportunities exist for improved financial terms, lead financial negotiations and raise all financial matters to the AVP for decision; areas include but are not limited to new contract development, renewals, and billing and payment matters
  • Continuously identify and evaluate opportunities for innovation within existing programs and partners as well as unserved opportunities
  • Determine, analyze and track key metrics (operational and financial KPIs) to identify trends and highlight issues in customer needs and funding in the near to medium term time horizon (one to five years)
  • Build strong partnerships and collaborate with cross-functional teams of internal stakeholders including line of business, IT, finance, risk, legal and Corporate Procurement
  • Rely on a wide experience base and utilize strategic thinking, management techniques and analytical know-how to define business requirements and drive the organization toward "best in class" systems, tools, procedures and processes
  • Seek collaborative solution-building and apply a continuous improvement mindset to identify root causes of business and/or workflow problems and processes to determine innovative solutions and opportunities and make recommendations to management
  • Deliver professional and executive-level presentations to external and internal partners
  • Performs other functions as assigned by management.


  • Bachelor's Degree in Insurance, Supply Chain Management, OR a related field required
  • 7+ years of progressive experience in sourcing, contracting, procurement and partnership management
  • 5+ years of workers compensation insurance experience with demonstrated understanding of the interconnectedness of WC programs and services; experience either within the business unit or supporting WC from a procurement/partnership role
  • Proven ability to independently review contracts and negotiate pricing and terms with vendors
  • Knowledge and understanding of enterprise business risk management
  • Strong skills with Microsoft Office Suite programs, including Word, Excel (including pivot tables), PowerPoint, and Visio
  • Strong analytical and problem-solving skills and the flexibility to work effectively in a fast-paced and rapidly changing environment
  • Demonstrated self-motivation and drive to solve problems in a matrix team environment and lead with high energy and a positive attitude
  • Demonstrated good judgment and strong interpersonal skills able to build successful relationships with all levels of stakeholders, including executive presence with senior level management
  • Excellent communication skills, both oral and written, including through drafting and delivering PowerPoint presentations

  • 10+ years of experience in sourcing, contracting, procurement and partnership management for Claims
  • Understanding of how vendors, providers and claimants are managed, processed and paid through a Claims system
  • Proven experience delivering significant cost reductions through the Strategic Sourcing, Negotiations, and Contracting processes
  • Experience managing a multi-tier spend categorization approach
  • Solid understanding of insurance procurement, contracting laws and regulations; including the ability to clearly draft commercial contract language
  • Experience with contracting / sourcing technology and Enterprise Resource Planning (ERP) tools such as PeopleSoft, SAP, or Oracle
  • Professional certification(s) desirable such as: Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (C.P.M.) from the ISM, Certified Professional Commercial Contracts Manager (CPCCM) from the NCMA, Certified Production and Inventory Manager (CPIM) from APICS, Lean Six Sigma black belt, and/or Juris Doctorate
  • This position is a remote opportunity.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.