Patient Experience Representative - FT at Northeast Georgia Health System, Inc. in Gainesville, Georgia

Posted in Other 11 days ago.

Job Description:

Improving the health of our community in all we do

Northeast Georgia Health System (NGHS)is a non-profit community health system on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega - with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties. NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations.


Position: Patient Experience Representative

Shift: Full Time 8am-5pm

Location : Gainesville

Job Summary

The Patient Experience Representative provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that acts as a liaison between patients and the organization. Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The Patient Experience Representative will ensure a personal touch to the patient's hospitalization or outpatient service and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues.

Minimum Job Qualifications

High school diploma or equivalent.

One (1) year customer service-related experience.

Must be bi-lingual in both English and an identified foreign language, including Sign language. Knowledge of medical terminology helpful.

Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega - and become Georgia's most awarded hospital. Some recognitions include being named to these lists:

America's 50 Best Hospitals- Healthgrades

100 Top Hospitals- Truven Health Analytics

100 Hospitals with Great Heart Programs- Beckers Hospital Review

America's Top Quality Providers- Carechex

Atlanta's Top 150 Workplaces- Atlanta Journal-Constitution

Healthcare's Most Wired Hospitals and Health Systems- Hospitals & Health Networks magazine

NGMC has also been recognized in recent years as Georgia's #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women's care and more.