Service Advisor - Honda on Arapahoe at Holman Enterprises in Centennial, Colorado

Posted in Automotive 5 days ago.





Job Description:

At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Honda on Arapahoe has an outstanding opportunity for a Service Advisor to join the Holman family!

What will you do?

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties:
  • Ability to meet & greet customers with courtesy and efficiency
  • Determine the course of action to take and obtain customer authorization.
  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
  • Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  • Knowledge of warranty and service/insurance policies.
  • Keeping customer informed and advise customer of the prognosis of their vehicle.
  • Calling customers to set appointments and answer telephones at a timely manner.
  • Attends/completes required training and department meetings.

What are we looking for?
  • High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
  • Current valid driver's license
  • Must have good reading, writing and math skills.
  • Have excellent interpersonal skills and provide outstanding customer service.
  • Ability to work retail hours
  • Computer proficient

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.