Job Summary The Processor/Senior Processor works with loan officers, borrowers, and third party providers to obtain documentation and submit a thorough, accurate, and complete loan package to Underwriting. Pro-actively maintains control of the loan file, monitors dates for approval, appraisals, purchase deadlines and closing, and ensures that all deadlines are met in a timely and efficient manner. Recognizes and resolves challenges early in the process, and provides excellent customer service. The Senior Processor has the ability to handle higher-complexity applications than the Processor role.
Reviews higher-complexity residential loan application files to verify that application data is complete and meets company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment; Prepares necessary documents and submits mortgage loan application files for underwriting approval; Reviews and submits conditions to Underwriting to clear loan for approval.
Work closely with our Loan Officers to ensure a timely and stress-free experience for our client throughout the entire mortgage process; Communicates with borrower(s) to obtain related conditions
Calls specified companies to obtain property abstract, survey, and appraisal; Orders FHA case numbers, and tax transcripts, as appropriate; Follows up on all outstanding orders to third parties and borrowers within established company deadlines; Calls or writes credit bureau, employer for verification of employment, (VOE) and any other third party necessary to verify the accuracy of information
Ensures compliance with applicable federal, state and local laws and regulations.Completes all required compliance training.Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures.Takes responsibility to keep up to date with changing regulations and policies.
HS Diploma, GED or Foreign Equivalent
Sr. Processor 3-5 years similar or related experience required
Processor 1-3 years similar or related experience required
Effective communication skills with a high level of customer service
Ability to multi-task and operate effectively in a high-paced environment
Detail orientated with proficient organizational skills
Ability to adapt to and accept change
Strong listening and problem solving skills
Experience with common GSA's (FNMA, FHLMA, FHA, VA, USDA)
Knowledge of AUS systems (LP & DU)
Knowledge of MDIA and RESPA disclosure requirements