The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
Core Responsibilities • Greet patients as they arrive and stay consistent with the company's customer service philosophy • Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale) • Data Entry into EHR systems • Complete financial paperwork, ensuring all required forms are completed in entirety • Verify insurance/demographic information at each visit and update if necessary • Collect co-pays, when applicable • Answer phone in polite and courteous manner • Direct phone calls and messages to appropriate office staff • Monitor waiting area to ensure timeliness of appointments • Check provider's schedule daily for additions • Receive daily reports from MIS for information needed on patients that have upcoming appointments • Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable • Disperse daily mail • Ensure lobby/waiting area is clean and picked up
Additional Responsibilities (for CRS Floater at Columbia and Fulton locations ONLY) • Train new CRS staff • Implement new front desk procedures • Work billing reports • Attend all company training • Work closely with Office Supervisors, Office Manager and sites to ensure procedure consistency • Work with Office Supervisors to keep training manual current
Other Responsibilities • Regular attendance except as excused • Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations • Conduct self in accordance with employee manual • Attend all training as required by company, Accreditors and Funders • Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor • Communicate any changes/updates discovered through other means to Office Supervisor • Other duties as assigned
ESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE
• Regularly attends work except for approved absences • Attends all training as required • Maintain professional, "champion" behavior • Provides quality customer service • Provides services with a commitment to service excellence • Works in a way that exhibits a commitment to personal excellence • Team oriented and values diversity