The Risk and Remediation Controls Manager's responsibilities will include acting as the primary point of representation for the forward lending originations with Risk, Compliance and Audit functions, as well as external stakeholders/ regulators. The Manager will independently, or leading a small team to address potential findings, identify root causes, determine appropriate resolution, update policies and/or procedures and educate parties as appropriate. Additionally, the Manager will be the escalation point for customer/client issues that could not be resolved through standard escalation channels.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Research and provide the Operations response to information requests and management responses and action plans for issues identified by risk, compliance, audit and other internal and external stakeholders' reviews and audits
Provide all required forms and monitor "closure" for open risk, compliance and other audit issue processes
Partner with internal stakeholders and Operations leadership to ensure that operational process changes are appropriately documented and communicated to internal and external customers and updated in appropriate on-line & off-line communication platforms
Work with Operations, IT and other appropriate stakeholders to identify and implement system enhancements to improve operational efficiencies and resolve system defects
Partner with Operations leadership team to pro-actively identify and resolve gaps in the originations end to end process
Research and provide the operations response to identified customer/client complaints provided via all channels
Provide support, education and training to staff to build compliance/risk awareness and mitigation in Operations
Manage the day to day tasks in support of all business unit vendor requests
Work with the business units to identify vendor service or support issues and assist in driving to resolution
Liase between vendors and operations to finalize documents and ensure due diligence
Provide input on vendor management policies and procedures as needed
Other tasks and projects as assigned
Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
5+ years in mortgage operations, compliance, or controls
Proven ability to build strong relationships with business owners, new and existing vendors and all operations partners
Excellent analytic skills, attention to detail, and ability to work within timeline constraints
Excellent level of oral and written skills, ability to communication across a variety of audiences
Strong time management skills, fast learner, self motivated
Comfortable taking initiative and handling multiple projects simultaneously
Background in one of the following: Sales, Processing, Underwriting, Closing or Post closing is required
Knowledge of operational compliance, IT controls, or related work experience is a plus
( Ex. or Currently possesses NMLS and MLO licensing in resident state where licenses are required or ability to obtain licensing )