Assigned to a Line of Business Surety, the Adjuster II is responsible for prompt and efficient investigation, evaluation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants. The Adjuster III is often, though not always, assigned to larger or more complex claims than an Adjuster I or II in the Line of Business. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Adjust contract surety bond claims by receiving claim assignments, communicating with claimants and principals, investigating claims, analyzing documentation, understanding coverage under the bonds, evaluating exposure, setting reserves, making payments, and asserting indemnification rights.
Evaluate the appropriate method and extent of investigation for each claim.
Review underwriting files and bond and indemnity agreements.
Communicate promptly to claimants and bonded principal/indemnitors.
Analyze claim, verify applicability of coverage, and evaluate exposure on a variety of bond types in various jurisdictions.
Draft appropriate position letters to claimants and/or principal and indemnitors, when necessary.
Work with principals and indemnitors to promptly resolve claims under their duty to indemnify the Surety and make formal indemnification demands on principals and indemnitors, when necessary.
Manage litigated claims toward a prompt and reasonable resolution.
Appropriately manage, direct and budget outside counsel and consultants.
Consult with management at all levels of the claims department to strategize and make recommendations where assistance and consultation is needed on claims exceeding assigned authority.
Prepare reports, document claim files, review and manage outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserving, and maintain a timely diary for each assigned claim.
Assess recovery potential and collaborate with outside recovery firms to coordinate salvage.
Provide superior customer service to policyholders and external vendors and agents during entirety of the claims handling process.
Bachelor's degree or equivalent experience
3+ years claims handling experience
State licensure as required for California
Demonstrated proficiency with MS Office suites
Demonstrated skills in investigation, evaluation and negotiation
Strong knowledge of insurance theory and practices
2+ years of specific Surety experience preferred
Ability to travel is required for some positions
What We Offer:
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.