Business Analyst - Customer Advocate at ECS Corporate Services in Fairfax, Virginia

Posted in Engineering 4 days ago.

Job Description:

ECS is seeking a Business Analyst - Customer Advocate to work in our Fairfax, VA office.

Job Description:
We are currently seeking a motivated, discerning, and creative Business Analyst to join our team. This role will work within the Federal IT space to develop requirements, monitor migrations, create process flows, and facilitate and execute solution development.

The business analyst will support government customers who are moving or developing systems on an ECS developed SaaS platform. They will work with the customers and the technical teams frequently to ensure the adoption of the platforms is smooth and seamless.
  • Translate business requirements into system requirements
  • Work closely with internal and external stakeholders to elicit requirements, collect information, and provide and receive feedback on performance processes, measures, and reporting
  • Create high-level briefings for management, customers and as well as executive stakeholders
  • Manage team deliverables and other work items using Jira and Confluence
  • Write testable functional requirements
  • Support customer service activities such as responding to user inquiries
  • Document functional system deficiencies to inform system requirements
  • Guide the team on Agile/Scrum practices to support delivery of systems
  • Perform stakeholder engagement and outreach activities
  • Support efforts to maintain compliance with DHS policies

Required Skills:
  • Must be a US Citizen
  • Must be able to obtain a Public Trust
  • A Bachelor's degree or 4+ years of relevant experience
  • 2+ years' experience in systems analysis and design of information systems programs
  • Excellent communication skills, both written and verbal
  • Ability to distil high level goals and problems into system requirements
  • Experience translating complex technical requirements and concepts for non-technical stakeholders and clients
  • A demonstrated ability to lead the creation of high-quality systems documentation for technical and non-technical audiences

Desired Skills:
  • Experience developing and managing a schedule
  • Experience with project management
  • Experience in federal consulting
  • A background in requirements gathering for technical systems

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.