Analyst, Applications Support at XPO Logistics, Inc. in Marietta, Georgia

Posted in General Business 13 days ago.

Type: Full-Time

Job Description:

Logistics done differently.

At XPO Logistics, we're out to transform transportation logistics through technology, and our multimillion-dollar commitment to IT underscores its importance to our vision. As an Application Support Analyst, you will be responsible for Tier 1 level support for end users on TMS applications. Fortune named XPO as one of the most admired companies in the world and Forbes listed us as one of America's best employers. If you're looking for a growth opportunity with a company that's clearly going places, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Engages with operations teams to assist them in the best use logistics software.

  • Assists with process and feature roll outs in coordination with other teams

  • Investigate and resolve issues by taking corrective actions or contacting the correct group.

  • Performs basic application troubleshooting by reviewing data and logs

  • Provides detailed problem reports to engineering to resolve technical issues.

  • Works with product and engineering teams on feature recommendations to will reduce support cases

  • Makes configuration changes to change system behavior

  • Resolves problems by making data-related changes as needed.

  • Creates and maintains user and support documentation

What you need to succeed at XPO:

At a minimum, you'll need:

  • Bachelor's degree or equivalent related work or military experience

  • 1 year of technical experience in support of applications.

  • Experience with Microsoft Office.

It'd be great if you also have:

  • Ability to communicate effectively and translate IT speak to what end users can understand

  • Strong aptitude for understanding and analyzing large amounts of data from multiple sources.

  • Ability to perform complex analysis of data, processes, policies, procedures and/or systems.

  • Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results.

  • Aptitude to compose thorough and detailed written technical documentation, procedures, manuals, etc.

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.