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Genesys Consultant at Cognizant in Franklin Lakes, New Jersey
Posted in Information Technology 30+ days ago.
Type: Full-Time
Job Description:
Full Time only - “Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.”
Job Description for Genesys Platform – KORE project:
- Genesys Operations skills (triaging incident, collecting and analyzing logs, raising incidents with Genesys).
- Strong knowledge across the following technical skills; Genesys 8.x., SIP Server & GVP, Genesys Orchestration, Genesys eServices and reporting.
- Ability to work across Windows and Linux OS environments.
- Perform technical assessment of the design, architecture, setup, configuration, integration of a deployed production Genesys system in collaboration with IVR Architect.
- Hands - on experience on installation, upgrade and deployment of Genesys applications.
- Experience in working in agile ways of working.
- Support the Scrum team on technical tasks throughout all sprints and deployment planning
- Excellent communication skills and should be able to lead the team
Technical Skills
| SNo | Primary Skill | Proficiency Level * | Rqrd./Dsrd. |
| 1 | Genesys Co-Browse | PL1 | Required |
| 2 | Genesys Cloud | PL1 | Desired |
| 3 | Genesys Eservices | PL1 | Required |
| 4 | Genesys CIM Platform | PL1 | Required |
Domain Skills
| SNo | Primary Skill | Proficiency Level * | Rqrd./Dsrd. |
| 1 | Retail Pharmacy | NA | Required |
| 2 | Home Delivery | NA | Required |
* Proficiency Legends
| Proficiency Level | Generic Reference |
| PL1 | The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. |
| PL2 | The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. |
| PL3 | The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. |
| PL4 | The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. |
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