Express Service Advisor at MORRIES AUTOMOTIVE GROUP in Minnetonka, Minnesota

Job Description:

Morrie’s Auto Group is looking for an Express Service Advisor to join our team. If you are motivated, detail oriented, and enjoy working in a fun, fast-paced working environment, then we have an opportunity for you.

Essential Job Functions:

• Greet customers, listen to the description of the problem, obtain customer and vehicle information


• Inspect all vehicles for bodywork, notify the customer if work is needed


• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus


• Handle minor customer complaints and misunderstandings


• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised


• Handle telephone inquiries and return phone messages promptly


• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage


• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments


• Assist the service manager as necessary


• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

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Qualifications/Skills:

• Problem solving skills


• Strong verbal and written communication skills


• Professional personal presentation


• Strong organizational skills


• Reynolds and Reynolds system experience preferred but not required

Benefits

• We offer competitive compensation, as well as a comprehensive benefit plan – including medical, dental, paid time off, STD/LTD, 401K and life insurance.  We also offer opportunities for advancement.

Salary: