Job Description:

Customer Service Representative

Bergstrom Quest Training Center | Neenah, WI

 

DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND APPLY TODAY.

 

WHAT YOU'LL DO

• Determines requirements by working with guests via the phone, email and chat-to-text. 

• Answers inquiries by clarifying desired information, researching, location and providing information. 

• Answers incoming phone calls in a prompt, polite, professional manner. 

• Fulfills requests by clarifying desired information, scheduling appointments and forwarding on requests. 

• Sells additional services by recognizing opportunities for scheduled maintenance packages.

• Refers customer complaints to appropriate dealership team member as necessary for resolution. 

• Maintains guest information database by entering and updating guest information. 

 

WHO'S RIGHT FOR THE JOB?

• Eagerness to learn


• Upbeat and positive personality


• Active Listening Skills


• Excellent Guest/Customer Service


• Strong Communication Skills


• Relationship Building Skills  

 

OUR COMMITMENT TO YOU

• Medical, Dental, Vision


• Life Insurance


• Discounts on vehicles, service, and parts


• 401(k) with company match


• Paid Vacation and Holidays


• Wellness Program


• Free Team Member Clinic 


• Free Health Coach


• Employee Assistance Program


• Employee Referral Program


• Verizon Wireless Discounts

 

WHO WE ARE!

• Wisconsin’s largest Automotive group.


• Established in 1982.


• 1,600+ team members and growing.


• 30 dealerships and 36 brands.


• Ranked as one of the best dealerships to work for by Automotive News! 


• Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021!


• Recognized by the Better Business Bureau and Time Magazine


• Committed to giving back to our communities by supporting organizations like The Boy's and Girl's Club, Make-a-wish, United Way and Drive for a Cure!

Drive your career forward today! APPLY NOW!

Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Education

Preferred

• High School or better

See job description

Apply Now