Help Desk Administrator at American Computer Development, Inc. in Frederick, Maryland

Job Description:

OUR COMPANY

What we do day-in and day-out has a lasting, meaningful impact across many industries and in the lives of everyday people. At ACDi we create a seismic measuring system that prevents people from getting stuck in elevators during an earthquake; we defend our nation by helping to build gun turrets for tanks, communication systems for troops, and military avionics; we support NASA programs with communications systems that converse with launched vehicles. We approach each project understanding that achieving the highest quality possible is required for every step of the electronics manufacturing process, because these projects help keep our country and people around the world safe, secure, and free.

 At ACDi, we’re more than just a contract manufacturer.

POSITION SUMMARY

The IT System Administrator will be responsible for the maintenance, configuration and reliable operation of computer systems, network servers and virtualization.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Other duties may be assigned.

• Serve as the first point of contact with employees to install and upgrade computer components and software, provide quick resolutions, and direct unresolved issues to the next level of support


• Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems and assessing impact of issues


• Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure


• Evaluate and improve techniques for monitoring and control of service operations, service quality, reliability, scalability, and security


• Manage help desk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions


• Assist with capacity, storage planning and database performance


• Support migration to Office 365, including licensing and training.


• Enhance, install services and support user experience in the cloud and ERP systems, including Universe and MS SQL interface, and provide end-user training as required.


• Support ERP 'bolt-on' applications and databases


• Stay current on emerging technologies and make recommendations to management  


• Participate in on-call duty as required

SKILLS AND QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelor’s degree in Information Technology, Computer Science, System Administration, or a closely related field is preferred


• 3-5 years of experience working in a similar role


• Strong knowledge of NIST 800-171 and CMMC is a plus


• Prior experience with Microsoft Cloud Office 365, Azure, Sharepoint, OneDrive, Windows10, Linux, VMWare, and Hyper-V; system administration certification in Microsoft or other network related fields is a plus


• Prior experience working with cloud migration and ERP support is a plus


• Strong knowledge of systems and networking software, hardware, and networking protocols


• Excellent communication and interpersonal skills


• Strong attention to detail and ability to follow up on issues to closure  


• A proven track record of developing and implementing IT strategy and plans


• Strong project management skills, tracking and reporting on projects with defined timelines and expected results


• Strong knowledge of implementing and effectively developing help desk and IT operations best practices, including expert knowledge of security, storage, data protection and disaster recovery protocols