Associated Investment Services Operations Processing Specialist at Associated Bank in Green Bay, Wisconsin

Job Description:

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Process paperwork for new brokerage, direct mutual funds, annuity and life business and maintenance requests according to established procedures and within established service standards. Ensure all paperwork is completed in its entirety and all required forms are included. Provide support to and serve as a resource for front-office colleagues specific to operational procedures, processes and guidelines. Maintain an effective working relationship with all partners and customers to ensure quick resolution to transaction errors and problems.

Job Accountabilities

• Review new account documents and disclosures submitted for brokerage, direct mutual funds, annuity and life accounts according to established procedures and service standards. Ensure customers are identified according CIP/BSA/AML policies and procedures. Review to ensure accounts are coded and opened accurately. Communicate promptly and clearly, to the appropriate colleague(s), not in good order (NIGO) work items for timely resolution. Submit documents timely to vendors as necessary to avoid delays.


• Review all account maintenance and service requests for required documentation. Process all maintenance and service requests accurately and timely according to established procedures and service standards. Communicate promptly and clearly, to the appropriate colleague(s), not in good order (NIGO) work items for timely resolution.


• Provide exceptional and timely support and service to front-office colleagues specific to operational procedures and processes, general broker/dealer product offerings, broker/dealer systems, and broker/dealer policies and procedures by responding promptly and accurately to email and telephone inquiries. Maintain procedures and knowledge base to ensure accurate and consistent response is to front office colleagues.


• Review trades that violates compliance and operational rules and accurately release or reject the trade in timely manner for execution. Review and release/reject applicable client money movement requests, standing money movement instructions to mitigate risks to the firm and the client. Review and resolve trade exceptions, money movement rejects, and check deposit transactions the same-day the issue is identified. Review and process all trade correction timely and accurately.


• Process checks and physical securities in accordance with established procedures to meet regulatory requirements. Record checks and securities accurately in the checks and securities database for accurate reporting to internal audit and external regulators. Ensure all funds are transmitted to third party vendors promptly to avoid regulatory exceptions for AIS.


• Follow-up on new accounts and accurately enter required CIP and KYC KYA information in DCI. Create and submit an incident ticket to the Associated Bank technical support team for any account owners or authorized parties records that did not feed into DCI.


• Identify higher potential risk transactions and follow up to ensure it is processed correctly and completed in a timely manner. In addition, run periodic exception reports; clear and/or report on the exception as appropriate.


• Draft functional desk-top procedures, update procedures to reflect current processes, and provide functional training to new colleagues.

Education

• Associate's Degree or equivalent combination of education and experience 3-5 years experience in Financial Services Required


• Bachelor's Degree Finance/Accounting/Economics Preferred

• 1-3 years Financial Services experience Required


• 3-5 years Brokerage experience Preferred

• Series 7-Stockbroker Exam within 2 years, Preferred


• Other Series 66 License within 2 years, Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.