Senior Program Manager Health PMO - Remote Eligible at Best Buy in Richfield, Minnesota

Job Description:

We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors: Be human. Make it real. Think about tomorrow. These set the tone for Best Buy, along with our Rallying Cry: Let’s talk about what’s possible. Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning. All these factors combine to create an unbeatable experience for both customers and employees. If you like to have fun while you work, build confidence and grow your career, you’ll fit right in.

The Senior Program Manager Health PMO is responsible for the management and leadership of transformational programs and projects that vary in size from large to small. (Project/Program size depends on factors such as estimated duration, resource requirements, budget, complexity, risk, visibility and related matters). This role will coach/mentor and provide indirect leadership for less experienced project managers within the organization. Ownership of end-to-end management of multiple smaller projects within a dedicated business unit that roll-up into a program.

What will you do?

Project / Program Management

• Manage, facilitate and execute all program needs within required business verticals and cross-functional partners, determines project approach. Ties multiple, complex initiatives into a unified program approach


• Able to recognize unidentified gaps and proactively manage potential partner gaps


• Able to identify key dependencies across programs


• Able to effectively escalate and mitigate risks, conflicts, issues and key decisions


• Schedules, maintains and facilitates team rhythms, notes, collaboration tools such as Teams, SP, etc


• High visibility/impact across the organization; large risk if the collective program/project work is not successful


• Complexity varies from med to high; each program may have its own impact to the business and require a unique set of cross-functional partners. (i.e. project A - marketing, operations, caring center operations, HR and project B - marketing, D&T, operations, logistics, supply chain)

• Ability to manage multiple workstream leaders and program managers in all programs


• Provides input and guidance to cross-functional partners - determines program needs, milestones and meeting rhythms


• Provides input and recommends the approach on how the overall program should be managed


• Works with multiple departments, business sponsors, key stakeholders and cross-functional teams comprised of members up to BBY Health Senior Leadership

• Communicates the status of each project within the program, provides actionable updates, risks, and mitigation plans for each project and assist with updates up to exec leadership level


• Provide recommendations and solutions when working with Program Leads or cross-functional partners to address risks, issues, decisions


• Works with programs cross-functional partners to proactively address conflict. Proactive conflict resolution is expected

• Provides guidance to other Project Managers and partners when conflicts arise, assists Project Managers on projects that roll up to programs


• Provides indirect leadership to key partners; gives constructive feedback; demonstrates the ability to influence without authority and change the direction of a program or project when necessary


• May have direct reports

• 8 years of project/program management


• 8 years of general business experience


• 1 year managing people directly through a matrixed environment


• 2 years' experience at a manager level in a large global consumer-oriented business in the industry and/or a multi-channel/multi-brand business


• 2 years of post-mergers & acquisitions business integration experience


• Proficient facilitation and technical skills (e.g., Microsoft Project, PowerPoint, Word, Excel, Visio, SharePoint)

• Healthcare experience


• Prior experience in wireless industry preferred PMP or similar certifications


• 5+ years’ experience working with Senior Leaders


• 5+ Years’ experience managing large functional initiatives


• Intermediate experience with change management methodology using impact, stakeholder analysis as well as communication plan development and execution


• Familiarity of different RASCI and decision-making models with teams


• Communication Plan development and execution


• Familiarity of different operating models