Seasonal Guest Service Agent at HMS Ferries, Inc in St. Petersburg, Florida

Job Description:

City Experiences is seeking a Seasonal Guest Service Agent for our City Ferry operation in St Petersburg.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The seasonal Guest Service Agent is responsible for providing consistent, personalized service to our guests with the ultimate goal of achieving total guest satisfaction and creating a “WOW” experience. This position shall greet guests, sell and collect tickets, answer customer questions and provide outstanding guest service during the passenger’s experience.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Responsible for handling ticket fares, bank deposits, and balancing deposits/money bags; perform deposits within guidelines provided by General Manager.


• Generate settlement and recap reports as required.


• Create “WOW” experiences by delighting guests with personalized and knowledgeable service.


• Meet “standards for service” behaviors.


• Use recovery steps to respond to others who are dissatisfied.


• Make hospitality standards an important part of day-to-day duties.


• Be an example of Service Excellence for others; sets example for values during times when there is conflict and stress.


• Solicits feedback; takes action to continuously improve.


• Present professional level of customer service and appearance to all clients, both internal and external.


• Serve as primary Company representative to passengers aboard vessel while underway and ashore


• Anticipate guest needs and questions and proactively respond; aim to exceed expectations.


• Assist in boarding and disembarking of passengers including maintenance of passenger counts, ticket sales, as well as respond to questions from the public.


• Assist with getting vessel underway: mooring, anchoring, and handling lines, ship’s ramps, and shore side facilities, as requested.


• Collect and sell tickets, using credit card system and cash sales.


• Ensure ticket authenticity and maintain required documentation for tolls collected and tickets sold.


• Guarantee cash and credit card authenticity by utilizing available means, i.e. fraud detection pen.


• Report pedestrian counts to the Captain or General Manager as directed.


• Perform assigned tasks within legal requirements of U.S. Coast Guard and other regulatory agencies, as applicable.


• Maintain a clean work area.


• Additional job duties as assigned.

Requirements & Qualifications:

• HS Diploma or equivalent


• Possess a passion for service


• Must have pleasant and energetic demeanor


• Excellent verbal and written communications skills


• Basic Computer skills; experience with MS Office preferred


• Proven track record of working successfully in a team environment


• Ability to work with a sense of urgency and efficiency


• Must be detail-oriented and organized


• Ability to work in fast-paced, quickly-changing environment


• Must be willing to accept changes of direction in work and priorities with a positive attitude


• Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external


• Minimum one-year customer service experience


• Minimum two years’ experience with a cash handling, retail position or related accounting/cash reconciliation experience.


• Must be at least 18 years of age.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader 

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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