Project Manager, Marketing Cloud - Lev (Remote) at Cognizant in Indianapolis, Indiana

Job Description:

Lev, a Cognizant company, is always looking for top talent.  We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant.  Although the position may not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant.  If a job opportunity that you may be qualified for becomes available in the future, we will notify you.  At that time you can determine whether you would like to apply for the specific open position.  Thank you for your interest in Cognizant career opportunities.

ABOUT LEV

Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.

We’re a marketing-focused consultancy that’s all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.

As a top Salesforce Partner, we’re building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We are headquartered in Indiana, have remote workers across the country and we are expanding internationally! We hire the best and brightest in the industry. Sound like you? Keep reading.

ABOUT THE POSITION

The Project Manager confidently owns multiple customer engagements throughout all phases of the project lifecycle and delivers projects on time and within budget for Salesforce projects. This role plans, initiates, implements, and manages project plans to enable clients to maximize the value of their Salesforce investment. This Project Manager guides all internal and external communication, identifies areas of opportunity for clients, and motivates stakeholders throughout the project to achieve project completion quickly and efficiently.

This position is available for Remote Candidates in the United States.

RESPONSIBILITIES

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  Work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology

  
  


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  Ensure Client achieves value from their Salesforce investment

  
  


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  Develop and manage comprehensive Project Plans and Project Timelines for each project

  
  


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  Create detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within the expected duration

  
  


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  Manage and delegate work to the project team to ensure team meets all timelines

  
  


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  Understand client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement

  
  


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  Manage change orders and highlight new opportunities, collaborating with a Portfolio Director and Sales as appropriate

  
  


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  Track all utilization, update and manage accurate utilization/burn reports, and manage capacity to keep team efficiently staffed

  
  


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  Review, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors

  
  


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  Provide assistance to clients in the form of generating and analyzing reports, building dashboards, providing end-user support, creating account configuration worksheets, providing training, and assistance with IP warming planning, strategy & tracking

  
  


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  Coordinate, plan, and facilitate all internal and external meetings

  
  


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  Guide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building and deliver presentations, and demonstrating the value of on-site visits to the customer

  
  


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  Provide an accurate and timely forecast for project engagement through thorough planning of work

  
  


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  Manage conflicts with both internal and external teams and seek satisfactory resolutions

  
  


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  Serve as a translator between Lev and the Customer to define, collect, and own customer requirements for a given initiative

  
  

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  Handle customer or project escalations

  
  


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  Work with teams to develop a common best practice set of tools and processes for effective people management

  
  


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  Perform other duties required and assigned

  
  


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  Travel up to 25% to unanticipated locations throughout the U.S.

  
  

EDUCATION AND/OR EXPERIENCE

Required

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  Experience with managing Salesforce projects

  
  


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  5+ years of Project Management experience

  
  


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  Experience utilizing Agile Scrum methodology

  
  


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  Experience managing client facing projects based on a statement of work

  
  

Preferred

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  PMP and/or CSM Certification preferred

  
  


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  Experience in IT consulting and/or marketing consulting preferred

  
  


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  Knowledge of Salesforce Marketing Cloud

  
  

KNOWLEDGE, SKILLS, AND ABILITIES

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  Excellent communication, presentation, and negotiation skills

  
  


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  Possess strong analytical skills to research, organize, present and collect information

  
  


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  Possess strong listening skills and a compelling sense of curiosity

  
  


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  Solid knowledge of project management methodologies, facilitation methods, and software tools

  
  


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  Strong analytical, research, and customer relation skills

  
  


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  Strong creative, conceptual, and problem-solving skills

  
  


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  Ability to successfully manage larger internal teams (5-8 people) and identify when additional members can/should be added to a project or rolled off

  
  

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.