Intrado is a global provider of communication and network infrastructure services. Intrado helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 30 years, Intrado has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses connect and engage with their end customers. We develop technology-enabled communications solutions that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world. Intrado's Global Technology Core IT Services is comprised of three essential components, which include Solution Design, Solution Delivery, and Solution Support. The role of Senior Telecommunications Technician touches all three of these components in several ways with an emphasis on providing break/fix support in real-time. Much of the daily routine includes troubleshooting incidents on-the-fly. These incidents entail isolating issues and restoring services in a timely manner. This sometimes requires collaborating with resources within other departments. Additional day-to-day responsibilities include: • Providing internal support to Technical Support Specialists (Tier I) and support to clients related to issues with assigned business unit products and services as well as respond to escalated tickets from Technical Support Specialist (Tier I) staff to issues that impact clients business operations • Perform more advanced troubleshooting of routers and systems making adjustments within scope of responsibility and test modifications to systems to ensure operation before implementing for client's use • On Call responsibilities Education: • High school diploma or GED required • College courses from an accredited college or university in computer science, MIS or a related field preferred • Advanced work in pursuit of a Bachelor's degree (e.g., junior and senior year, etc.) in computer science, MIS, or a related field preferred • Other qualifications with adequate experience may be considered Experience: • 3-5 years' experience in a network operations or technical support environment required • Six-Step troubleshooting methodology knowledge required • Knowledge of Cisco Unified Communications Manager and Suite required • Experience with telecommunication protocols required • Cisco Certified Network Associate (e.g., Collaboration, Wireless, Security, Service Provider Operations) or higher designation preferred with experience with Cisco networking systems • Experience with troubleshooting or configuration of voice services and call flow configuration preferred • Strong MS Office skills required (Outlook, Word, Excel) • Excellent troubleshooting and problem-solving skills • Exceptional communication (verbal and written) Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight. Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. #taleoapply The position will be posted at least a minimum of 7 days and then until it is filled Don't forget to join our online talent community and 'Like' Intrado Careers on Facebook to receive updates about exciting opportunities and network with other Intrado employees!