Business Line System Administrator at Associated Bank in Green Bay, Wisconsin

Job Description:

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Administrator for systems used within the business line – address all system related issues, enhancement and research/development aspects, and serve as liaison between the line of business stakeholders and the ITS department on system related issues and activities. Monitor issues impacting customers, risk management, and efficiency improvement. Respond to research requests for new product offering, enhancements to the system and better utilization of system capabilities. Assist in conversions and acquisitions. Train department colleagues on the operational aspects of the systems relating to upgrades, conversions to new systems, and product delivery. Develop operational and regional reports utilizing the appropriate software programs and databases. Coordinate report delivery and scheduling.

Job Accountabilities

• -Serve as business line systems specialist to handle all system related issues, enhancements and research/ development aspects of the systems used within the business line.


• -Serve as liaison between business line and the ITS department on system related issues and activities. Monitor issues impacting customers, risk management, efficiency improvement and regulatory changes via the use of an issues log.


• -Improve operations, automate functions, implement changes, and increase productivity and efficiency. Identify functionality issues and communicate to programming staff for future releases.


• -Respond to research requests for new product offering, enhancements to the systems and better utilization of system capabilities and/or reporting.


• -Develop testing procedures and documents, and communicate them in writing and orally. Report, document and implement testing results related to releases, upgrades and conversions. This involves identifying the impact of the changes and those who will be affected, getting input from the appropriate resources including IT, Legal, Corporate Credit Administration, and Lines of Business, contacting the vendor if needed and communicating changes to the areas affected prior to the installation of any upgrades into the production environment.


• -Act as system trainer for operational aspects of the systems as it relates to system updates/upgrades, conversions to new systems, system interfaces, product delivery, etc. Monitor and approve operational procedures for the department as they relate to the systems.


• -Assist the business line through conversion process for acquisitions and internal consolidations as it impacts various systems. Lead or participate in conversion committees.


• -Review entries, reports and accruals to verify accuracy. Make necessary adjustments. .


• -Responsible for gathering information and data to identify efficiencies for both our colleagues and our customers. Utilize this data to prioritize and implement further enhancements to our systems.

Education

• Associate's Degree Business or Information Technology OR equivalent experience Required


• Bachelor's Degree Business or Information Technology OR equivalent experience Preferred

• 2-4 years Deposit, Payment, and Loan Services, Business Analyst, Information Technology, or Bank Operations Required


• 4-7 years Deposit, Payment, and Loan Services, Business Analyst, Information Technology, or Bank Operations Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.