Client Onboarding/KYC Training Manager at Credit Suisse in Raleigh, North Carolina

Job Description:

We Offer
The Investment Banking Client Onboarding Lifecycle Management (IB COLM) group exists to help protect the Firm from Regulatory and Reputational risk. The Team is responsible for enforcing and executing firm policy and procedures and risk appetite in the legal contracting, legal and regulatory due diligence and AML specialties. Along with the industry, the CS Team is evolving and exploring the use of new technology and methodologies to enable more effective risk management and processes.

The COLM Procedures, Training and Control team is looking for an experience Training Manager to run the internal training program for IB COLM.

Major Responsibilities

• Assessing competencies of COLM staff and identifying training needs
  
  
• Establishing a training curriculum for COLM functions to complement Compliance-provided training
  
  
• Designing effective training programs for the various COLM functions
  
  
• Training and mentoring new hires and existing employees by delivering organization-wide training programs and activities
  
  
• Performing annual review and update of training content
  
  
• Delivery of training materials to CS employees, including performance testing and materials testing
  
  
• Engaging with Quality Assurance and COLM Management to continuously improve the training content and underlying processes and procedures
  
  

You Offer

• 5 years of training development and delivery
  
  
• Proficient in Word, Excel and PowerPoint. Experience with advanced training methodologies and tools (e.g., gamification, training videos) a plus
  
  
• Excellent written and verbal communication skills
  
  
• Outstanding interpersonal and problem solving skills with strong attention to detail
  
  
• Hardworking, result oriented with ability to learn and perform efficiently in a fast paced environment
  
  
• Build positive relationships with senior internal clients and global partners.
  
  
• Clearly communicates status to manager and is transparent in raising risks/issues
  
  
• Client Onboarding / Anti-Money Laundering / Know Your Customer experience a plus!