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Claims Operations Lead at Epiq Class Action & Claims Solutions in Beaverton, Oregon

Posted in Legal 30+ days ago.

Type: Full-Time





Job Description:


It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Claims Operations Lead provides supervision and advanced claims processing skills for our claims operations team.  The incumbent provides administrative support to facilitate the processing of a wide ranges of claims.    The Claims Operations Lead will help prioritize work and ensure the team meets required service level agreements.    

Education:



  • GED or High School Diploma



Work Experience:



  • 3+ year in claims analysis work




  • Previous Leadership Experience



Skills & Abilities:



  • Basic leadership skills and ability to communicate effectively to different audiences as needed




  • Proficiency with Microsoft Office Suite




  • Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants




  • Problem Solving: seeks resolution despite roadblocks; identifies alternative routes to the goal




  • Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results




  • Navigates Ambiguity: works through the unknown strategically




  • Organization: tracks a variety of assignments by priority, and quickly switches between tasks




  • Troubleshooting: leverages systems and tools knowledge to locate and repair root causes for error




  • Data Interpretation: accurately assesses claim data to drive the highest level of claimant service




  • Proprietary Software: understands the underlying structure of databases and other common tools for business administration, and learns new tools rapidly




  • Vision: continuously conceives of and aspires toward long-term change, while effectively executing short-term goals



Physical Demands    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform he essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person (live or via teleconference) and on the telephone.  The employee is frequently required to use hands to finger, handle or feel in order to operate computer keyboard, office equipment and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.  This position infrequently lifts, carries or otherwise moves and positions objects weighing up to x pounds.

Work Environment            

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Information    

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity. #LI-DNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.





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