Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector.
The Digital Service Owner - Connected Services operates within the Aftermarket Connected Services team which has the primary objective to define and implement Connected Services globally across segments.
Your primary objective is to ideate the service portfolio in coordination with the Service Manager. You will design new service products while managing the feature development in the agile process based on a continuous collection of inputs from internal stakeholders, customers, competition and technology market trends.
Preferred applicant will be centrally located in the Midwestern U.S. region.
Responsibilities
Digital Product Development and Management to maintain the best customer and user experience applying agile methodology on all the development and product lifecycle phases.
Ideate, Detail and Implement Connected Services to maximize customer and company value.
Backlog management, user story creation / breakdown and engagement in agile ceremonies such as sprint and increment planning.
Secure validation/approval of business cases and support roll-out activity of new services in coordination with Brand, Digital and Aftermarket functions of the different segments.
Periodical Services portfolio evaluation and gap analysis in order to continuously reposition and redesign as part of the Digitalization journey.
Coordinate communications from regional level to global corporate functions.
Lead initiatives in a cross-cultural environment of a global organization defining procedures and business flow for each service.
Management of specific business processes, best practice and technology solutions, supporting and sharing this to all segments and aftermarket functions: ongoing analysis, assessment and review of business integration of Connected Services.
Stay up-to-date about market/competition changes
Follow and/or attend applicable trade shows and/or conferences to get a feel for overall market trends and present on CNH Industrial related topics.
Qualifications
Bachelor's degree
2+ years collaborating with agile development teams and collecting stakeholder requirements
2+ years experience with digital solutions, systems, or tools for customer product support
Other skills:
Product ownership or product management experience
User experience and customer centric mindset
Ability to collaborate & communicate with Global, cross-functional teams