RCM Senior Manager Client Executive at Allscripts in Las Vegas, Nevada

Job Description:

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

****This is a REMOTE Opportunity****

This is a client facing position, with direct reports who are Leaders of RCM teams. With proactive management of the client relationship across multiple clients, responsible to maintain understanding of client needs and financial performance with client interaction and relationships at the clients executive level. Handles and resolves client escalations and fully responsible for strategic clients which typically are larger volume. Provides significant analytical expertise in data analysis, trending, and problem resolution.

Responsibilities

• Responsible across a multiple client, including strategic clients which are typically larger volume.
• Proactively manages and directs client communications and RCMS service interactions with the highest-level executives at the clients, including the full responsibility for the resolution of client escalations.
• Regularly cultivates and fosters positive client relationships, most typically with client executives.
• Manages client expectations based upon Service Level Agreement and effective decision making, in partnership with RCM Management assigned to specific clients.
• Works collaboratively with various departments within RCMS and Allscripts to resolve client concerns or requests and ensures that solutions are effectively implemented throughout the applicable team(s) by working with the relevant RCM Management.
• Effectively interacts with RCMS cross functional teams in delivering high quality work products under set timelines, creating work plans to direct the work of RCM Managers to meet client requirements/KPIs.
• Assists in meetings with Operations and others to identify areas of concern and assist in the implementation of workflow changes.
• Provides significant analysis expertise, trending, and problem resolution. Provides high level oversight on key billing/collection statistics across multiple clients and compares to national/regional/local benchmarks including but not limited to net collections, days in AR, etc.
• As the RCM expert, participates in Sales Cycle demos and/or walkthroughs. Involved in decision making on rates charged to clients for services and decisions on whether to accept prospective clients from the Sales team.
• Provides subject matter expertise, on internal and external calls.
• Provides thought leadership.
• Supports AVP role on business related matters and may act as back up to AVP role when needed.
• Other duties as assigned.

Qualifications

Academic and professional qualifications

• College degree required.
• Completion of medical billing training (classroom or on-the-job) equal to graduation from a course of study covering comprehensive medical billing practices.
• Knowledgeable of CPT and ICD coding and medical terminology

Experience

• 5+ years of medical billing experience with demonstrated knowledge and technical skills of full cycle RCM.
• 6+ years of medical billing experience in a senior RCM leader role, managing client relationships and RCM managers and teams. This could be at a high management level in a smaller RCM operation or a mid-management level in a large RCM operation.
• Proven success in oversight and achievement of business results in a 3rd party billing setting
• Proven ability to collaborate with internal resources to meet client satisfaction and business results, as well as professionally build effective and productive relationships with executive individuals at client locations.

Travel requirements

• Potential travel to client/meetings on a regular frequency.

Working arrangements

• Specific work schedule may be required to meeting client and operational needs.

Technical Knowledge

• Extensive knowledge with email, search engines, Internet, ability to effectively use payer websites and LaserFiche. Intermediate practical knowledge and use of Microsoft products, Outlook, Word, Excel and PowerPoint. Preferred experience with MS Access, Crystal reports. General knowledge of and the ability to learn/regularly use various billing systems, EMRs and interfaces. Previous experience with various billing systems such as Next Gen, Pro, Allscripts, Epic and others. Accounting skills preferred.

#LI-ALL

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

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