IT System Administrator I at Credit Human Federal Credit Union in San Antonio, Texas

Job Description:

We are seeking an IT System Administrator I for the Service Delivery Department.

The IT System Administrator is accountable for working with Tier I, Tier II, and Tier III staff as well as business units to provide timely and effective issue resolution and request fulfillment. The job incumbent will meet desktop administration, systems, and applications needs of the Enterprise.

The IT System Administrator must provide good judgment-making and decision-making in overcoming obstacles to produce outputs. Each situation requires the deductive reasoning of simple cause and effect to determine the best response by diagnosing why a condition exists. The nature of the work is about accumulating data from which to draw conclusions. It involves dealing one-by-one with concrete situations as they arise.

The organizational functional aspects of the System Administrator span of control is working closely as part of a team comprised of Tier I and Tier II staff to produce and establish processes, meeting or exceeding agreed upon service levels, and delivering a high level of customer satisfaction.

If you have the ability to effectively communicate technical knowledge and expertise to other professionals, you should apply right away!

Highlights:

• Provide administrative support for applications such as AD360, Digital Persona, ServicePRO, RingCentral, and Robin Powered Scheduler


• Grant user authorization according to policy and coordinate software upgrades


• Performing Mobile Device Management administration


• Create and maintain automated audit checks


• Manage Service Delivery projects of more than 10 hours but less than 30 hours


• Ensure best practice for maximum use and highest level of infrastructure and security posture

Experience:

    Required

• 2 or more years of experience in a technically diverse support environment


• 2 or more years of experience supporting PC/Laptop support environment including PC networking


• Excellent understanding of PC security, software, hardware and telephony technologies


• Experience working with 3rd party vendor support


• Demonstrated hands on experience setting up, configuring, maintaining, diagnosing and troubleshooting/resolving the following:
  
  
  
  • Active Directory, Group Policy and DFS
  
  
  • SCCM, SMS and applications deployment
  
  
  • VOIP telephony
  
  
  • Network wiring and termination
  
  
  • Microsoft Office Applications
  
  
  • Microsoft Exchange
  
  
  • Network Printers
  
  
  • Desktop/Laptop Technology support
  
  
  • Desktop/Laptop Software support 
  
  
  • Mobile Devices
  
  
  • Workstation encryption technology
  
  
  
  

    Preferred

• Financial services industry experience

Education:

    Required

• Bachelor’s degree in Computer Science, Information Systems, OR related field of study OR equivalent experience and knowledge required.

Licenses & Certifications:

    Required

• None

    Preferred

• ITIL Foundation V4


• COMP TIA+


• COMP TIA Security

Skills & Knowledge:

    Required

• Broad knowledge of Information Technology environments, support and technologies


• Broad (Tier II Level) knowledge of PC, server, network, and security technologies


• Strong knowledge of Microsoft technologies


• PC skill to include Word, Excel, PowerPoint, and Visio


• What’s Up Gold (WUG) and Solarwinds


• Technical knowledge to support NetSupport, SCCM, Everbridge, Active Directory, ServicePRO, RingCentral, and Robin Powered Scheduler


• Support knowledge of Encryption Technologies (BitLocker and MBAM)


• Ability to effectively communicate technical knowledge and expertise to other professionals, regulators and credit union staff


• Outstanding track record of delivering technical support that meets business and member needs/expectations


• Strong written, verbal and interpersonal communication skills


• Strong analytical, technical and conceptual skills with attention to detail


• Results oriented with a strong focus on the customer (both internal & external)


• Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different parties


• Effective time management and prioritization skills


• Strong vendor management skills


• Strong service orientation to align needed support to the desired business outcome


• Understanding and application of ITIL framework

Schedule: Monday-Friday, 8:30am-5:30pm, (additional hours as needed to support emergency, outages)

Travel Requirements: Occasionally, supporting offsite locations

Level of Work: 2A

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description