Assistant Mortgage Operations Manager at Rivermark Community Credit Union in Beaverton, Oregon

Job Description:

Summary

Provides operational and supervisory support in the oversite of underwriting, processing, closing and servicing residential first mortgage and home equity loans. Works to ensure best practice process and member service levels. Collaborates with Mortgage Operations Manager and the Mortgage Sales Manager to offer innovative, valuable mortgage solutions with a focus on risk management. 

Primary Duties & Responsibilities

1. Assists in managing performance of the Mortgage Operations team, including hiring, performance evaluation, training and motivating to ensure business results are achieved.


2. Supports a performance driven culture through regular monitoring and coaching on underwriting and policy standards.  Cultivates a culture of curiosity, encouraging exploration of efficient or optimized use of our systems and processes while maintaining regulatory compliance.  


3. Works collaboratively with the Mortgage Sales Manager to recommend mortgage and home equity loan products/promotions to achieve business results.


4. Assists in providing regular reporting of Mortgage Pipeline to enable projection analysis and detail for credit union budgeting.  Provides narrative context for variations in volume, implements timely adjustments to tactics or process as appropriate and makes recommendations to achieve targeted results.


5. Participates in department audits and certifications to ensure department compliance with policies and procedures. Ensures all security procedures are followed. Complies with all rules and regulations as they pertain to mortgage lending to minimize the risk of loss. Ensures compliance with all NCUA, Fannie Mae and mortgage insurance regulations.


6. Completes required reporting functions in a timely and accurate manner, including, but not limited to IRS FIRE, HMDA, Fannie Mae annual reports and escrow yearly analysis.


7. Serves as a resource to answer difficult questions and solve complex problems for members and staff. Follows up to resolve matters to the satisfaction of all parties.


8. Increases knowledge of the mortgage and home equity lending industry through monitoring of current events, financial markets and local real estate market.  Maintains understanding of mortgage underwriting and servicing duties through continued exposure to all phases of mortgage operations, training seminars and classes.


9. Investigates, implements and maintains mortgage technology to support origination, secondary market delivery, paperless processing, e-signature and Mortgage Electronic Registration Systems.   


10. Assists in writing and maintaining department policies and procedures, structures the department functions and ensures processes are effective and efficient.


11. Regularly monitors secondary market pricing, mortgage-backed securities prices and bond prices to inform and recommend mortgage pricing and product structure.  Collaborates with Mortgage leadership and Finance team to inform pass-through pricing and execute mandatory and best efforts commitments to meet business objectives.


12. Verifies and approves bills and invoices related to Mortgage Team vendors and services to ensure effective cost management, proper billing and payment.


13. Monitors vendor performance, including, but not limited to appraisal management companies, credit reporting services, flood services, contract underwriting services, title insurance companies, tax tracking, automated valuation model providers and property condition reports.


14. Seeks ways to streamline work processes and continuously improve the Credit Union.

Supervisory Responsibility

This position has direct supervisory responsibility.

Interpersonal Contacts

Frequent contact with members and employees. Occasional contact with employers and creditors of members. 

Education/Experience

Minimum four years of progressively responsible mortgage and supervisory experience to have gained the necessary background and knowledge to effectively perform job duties. Underwriting, Processing or Secondary Market experience in a credit union or other financial institution preferred.

Requirements – Skills, Job Knowledge & Abilities

1. Must follow the Credit Union’s written policies and procedures to ensure compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), to include completion of the registration process, use of the unique identifier and maintenance of this registration as required. 



2. Knowledge of mortgage and home equity regulatory compliance (NCUA, CFPB, NMLS, IRS, Fannie Mae, mortgage insurance regulations) and required reporting.




3. Demonstrated ability to coach staff to cross-sell Credit Union products and services.




4. Proven ability to manage, train and motivate employees to ensure the high standards of accuracy and thoroughness of documentation required of mortgage products.




5. Proven ability to promote a team environment and empower staff to make sound decisions. 




6. Professional written and verbal communication skills. 




7. Ability to work under tight deadlines, manage multiple projects simultaneously and remain flexible to changing priorities.




8. Ability to think and act independently within guidelines and limitations of authority.




9. Proficiency with Microsoft Office software.